LITERATURE REVIEW
1. Definition of Total Quality Management (TQM)
There are numerous, widespread, diverse and often fashionable initiatives that potentially help manufacturing organisations in implementing various best practices in operations management. Examples of these initiatives include total productive maintenance (TPM), total quality management (TQM), Kanban, 5S, six sigma, Kaizen and business process re-engineering (BPR) (Ashutosh Tiwari, 2007). These criteria is a success stories to implement in this initiatives and make everything is going well. Critical factor in the success of operations management projects is a fast but comprehensive analysis of the current practices or structure in the company (Ashutosh Tiwari, 2007).
Table 2: Definition of Japanese Terms.
|Initiative |Core Ideas |
|5S |Organisation and housekeeping (Hirano, 1996) |
|TPM |Continuous improvement of equipment and processes (Campbell, 1995) |
|TQM |Right first time (Oakland, 2003) |
|Six sigma |Systematic and continuous improvement (Pande, 2001) |
|JIT (Kanban) |Remove inventory buffers that prevent learning (Ono, 1988) |
|Kaizen |Cost reduction through the elimination of waste (Imai, 1986) |
|BPR |Reduction of complexity of workflow (Hammer, 2001) |
Total Quality Management (TQM) has been accepted as a disciplined management process in industry in order to cope with the changes in marketplace and to focus on
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