Records Management Journal
Records Management Journal
Article Information: Records management myopia: a case study
References: 36
To cite this article: Stewart Hase, Julian Galt, (2011) "Records management myopia: a case study", Records Management Journal, Vol. 21 Iss: 1, pp.36 - 45
To copy this article: permissions@emeraldinsight.com
Downloads: The fulltext of this document has been downloaded 2467 times since 2011
The Authors
Stewart Hase, Stewart Hase and Associates, Iluka, Australia
Julian Galt, Southern Institute of Technology, Invercargill, New Zealand
Abstract
Purpose – This paper seeks to provide some important lessons learned from the introduction of a new records management system in a tertiary educational institution and its relation to records management.
Design/methodology/approach – The paper takes the form of a case study using after action review.
Findings – The key findings build on the extant literature that is largely case study based. The findings were that: it is easy to lose sight of key systems issues and knowledge management in a busy world; knowledge and records management are strategic issues; records management is essential to organizational effectiveness; records and knowledge management is not just another task; implementation needs to be driven from the top and built from the bottom; training and support are essential; development is ongoing; and external expertise should be used when necessary.
Research limitations/implications – The research is limited by being a single case study.
Practical implications – The case study provides practical advice about implementing effective records keeping systems for those overseeing such a process.
Originality/value – The case study contributes to the understanding of records management as a component of knowledge management and provides some new insights into implementation of new systems. It also provides evidence that after action review is a valuable tool in being a good knowledge management
Article Information: Records management myopia: a case study
References: 36
To cite this article: Stewart Hase, Julian Galt, (2011) "Records management myopia: a case study", Records Management Journal, Vol. 21 Iss: 1, pp.36 - 45
To copy this article: permissions@emeraldinsight.com
Downloads: The fulltext of this document has been downloaded 2467 times since 2011
The Authors
Stewart Hase, Stewart Hase and Associates, Iluka, Australia
Julian Galt, Southern Institute of Technology, Invercargill, New Zealand
Abstract
Purpose – This paper seeks to provide some important lessons learned from the introduction of a new records management system in a tertiary educational institution and its relation to records management.
Design/methodology/approach – The paper takes the form of a case study using after action review.
Findings – The key findings build on the extant literature that is largely case study based. The findings were that: it is easy to lose sight of key systems issues and knowledge management in a busy world; knowledge and records management are strategic issues; records management is essential to organizational effectiveness; records and knowledge management is not just another task; implementation needs to be driven from the top and built from the bottom; training and support are essential; development is ongoing; and external expertise should be used when necessary.
Research limitations/implications – The research is limited by being a single case study.
Practical implications – The case study provides practical advice about implementing effective records keeping systems for those overseeing such a process.
Originality/value – The case study contributes to the understanding of records management as a component of knowledge management and provides some new insights into implementation of new systems. It also provides evidence that after action review is a valuable tool in being a good knowledge management
References: Ackoff, R. (1999), Ackoff 's Best: His Classic Writings on Management, John Wiley & Sons, New York, NY, . Hase, S., Cairns, L., Malloch, M. (1998), “Learning in the workplace: implications of the capability learning model”, paper presented at the American Educational Research Association Annual Meeting, San Diego, CA, June, . ________________________________________ Printed from: http://www.emeraldinsight.com/journals.htm?issn=0956-5698&volume=21&issue=1&articleid=1915591&show=html on Wednesday December 4th, 2013