Reference to Gartner's Work
Research
Publication Date: 3 December 2009 ID Number: G00173005
Predicts 2010: Video, Cloud and UC Services Loom Large in Enterprise Communications
Kathie Hackler, Bob Hafner, Bern Elliot, Daniel O'Connell, Steve Blood, Scott Morrison
Demand for video, cloud and unified communications (UC) services will result in new enterprise network architectures, services and sourcing challenges. This document offers strategic planning assumptions and recommendations for enterprise users and technology vendors through to 2015. Key Findings
• • • • By 2015, over 200 million workers globally will run corporate-supplied videoconferencing from their desktops. By 2012, 40% of enterprises will adopt a blend of cloud- and premises-based approaches to meet their UC needs. By 2015, large companies will cut the number of vendors they use to deploy UC solutions by 60%, but they will still need at least three vendors for a full UC solution. Through 2012, companies will pay at least 20% more for telephony than they do today.
Recommendations
Enterprises: • • • Base network plans on the assumption that desktop video will be more pervasive. Build desktop video requirements into your selection process for UC. Carefully consider the merits of consolidation when developing a vendor strategy for UC, but recognize that a multivendor approach will be best for most organizations.
Technology providers: • • • Build a coherent road map that includes video and cloud-based UC services, in addition to premises-based services. Take a UC-centric view of the needs of clients as a step toward making video an integral part of UC systems. Invest in interoperability with a wide range of Internet Protocol (IP) voice and e-mail vendor "ecosystems" to ensure differentiation and acceptance in complex multivendor deals.
© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The
Publication Date: 3 December 2009 ID Number: G00173005
Predicts 2010: Video, Cloud and UC Services Loom Large in Enterprise Communications
Kathie Hackler, Bob Hafner, Bern Elliot, Daniel O'Connell, Steve Blood, Scott Morrison
Demand for video, cloud and unified communications (UC) services will result in new enterprise network architectures, services and sourcing challenges. This document offers strategic planning assumptions and recommendations for enterprise users and technology vendors through to 2015. Key Findings
• • • • By 2015, over 200 million workers globally will run corporate-supplied videoconferencing from their desktops. By 2012, 40% of enterprises will adopt a blend of cloud- and premises-based approaches to meet their UC needs. By 2015, large companies will cut the number of vendors they use to deploy UC solutions by 60%, but they will still need at least three vendors for a full UC solution. Through 2012, companies will pay at least 20% more for telephony than they do today.
Recommendations
Enterprises: • • • Base network plans on the assumption that desktop video will be more pervasive. Build desktop video requirements into your selection process for UC. Carefully consider the merits of consolidation when developing a vendor strategy for UC, but recognize that a multivendor approach will be best for most organizations.
Technology providers: • • • Build a coherent road map that includes video and cloud-based UC services, in addition to premises-based services. Take a UC-centric view of the needs of clients as a step toward making video an integral part of UC systems. Invest in interoperability with a wide range of Internet Protocol (IP) voice and e-mail vendor "ecosystems" to ensure differentiation and acceptance in complex multivendor deals.
© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The