Refining Solutions Paper
Refining Solutions
Meghan L Adams
PHL/458
July 16, 2013
David Boswell
Refining Solutions
There are a number of solutions that can be reviewed to solve most any problem and most require a touch of creative or critical thinking. William Hughes once said, “If we are not prepared to think for ourselves, and to make the effort to learn how to do this well, we will always be in danger of becoming slaves to the ideas and values of others due to our own ignorance.” This quote is one that can be considered as individuals encounter issues or problems. This paper will discuss the solutions initially considered to resolve the problem of understaffing at a place of employment, and how these resolutions can be further honed to provide the best possible outcome for the situation.
Original Issue
The topic discussed in this text will be in relation to a challenging experience at a place of employment. An account manager is required to regulate and direct the activities and employees for the locations across the state. In doing so, there are a number of contracted employees that are provided through a vendor. When one of the contracted employees are out of the office due to an unforeseen circumstance, the responsibility falls to the vendor to provide a back-up person to fill the position. The situation at hand is the standard technician is out of the office on and abrupt medical leave, and the contracted company is not back filling the positing leaving the team short-handed to complete necessary work. There are a number of potential resolutions to this problem that have the potential to be helpful.
Initial Resolutions
Brainstorming is required to develop the initial resolutions for solving the problem of understaffing and listed below are these ideas: * Hire new employee * Cross train * Sweet talk customer into “waiting” until situation passes * Ignore problem completely * Take legal action in terms of breach of contract * Talk with contractors
Meghan L Adams
PHL/458
July 16, 2013
David Boswell
Refining Solutions
There are a number of solutions that can be reviewed to solve most any problem and most require a touch of creative or critical thinking. William Hughes once said, “If we are not prepared to think for ourselves, and to make the effort to learn how to do this well, we will always be in danger of becoming slaves to the ideas and values of others due to our own ignorance.” This quote is one that can be considered as individuals encounter issues or problems. This paper will discuss the solutions initially considered to resolve the problem of understaffing at a place of employment, and how these resolutions can be further honed to provide the best possible outcome for the situation.
Original Issue
The topic discussed in this text will be in relation to a challenging experience at a place of employment. An account manager is required to regulate and direct the activities and employees for the locations across the state. In doing so, there are a number of contracted employees that are provided through a vendor. When one of the contracted employees are out of the office due to an unforeseen circumstance, the responsibility falls to the vendor to provide a back-up person to fill the position. The situation at hand is the standard technician is out of the office on and abrupt medical leave, and the contracted company is not back filling the positing leaving the team short-handed to complete necessary work. There are a number of potential resolutions to this problem that have the potential to be helpful.
Initial Resolutions
Brainstorming is required to develop the initial resolutions for solving the problem of understaffing and listed below are these ideas: * Hire new employee * Cross train * Sweet talk customer into “waiting” until situation passes * Ignore problem completely * Take legal action in terms of breach of contract * Talk with contractors
References: Cross Training. (2013). In The Free Dictionary.com. Retrieved from http://www.thefreedictionary.com/cross-training Ruggiero, Vincent R. (2009). The Art of Thinking-- A Guide to Critical and Creative Thought (9th ed.). Retrieved from The University of Phoenix eBook Collection database.