As young college students we often have jobs that are customer service oriented. We can all relate to what Quentin Schultze is saying in the section “Putting Our Hearts into Our Stations” we he says “My first paid job was cleaning and restocking shelves in a family drugstore. After one week, I had mastered the work and grown bored (Schultze 37).” This is so relatable to me. Growing up in Puerto Rico, I’ve been working since the early age of 14 and even before then I helped out my mother with her business and my grandparents at their farm. My very first job outside of my family was as an office aid at a human resource department, I felt very lucky being so young, surrounded by adults in their fancy suits. Little did I know the title office aid…
Now in the future of front office staff the employers will require more from you to have a chance at an employment. With technology pervading in the medical practice, it is not expected that the need for medical receptionist will decrease. Employees must possess the greatest asset being the ability to serve patients with dignity and respect. In the future formal training and licensed by the AAMA and The National center of Competency testing.…
The purpose of the receptionist role is to represent the trust and give the patients the first impression of the NHS as they are the first point of contact between the patient and the organization. It is vital to present a positive self-image and a good representation of the trust because we want people to come back and use the services again and give the trust a good name. We can display a positive self-image by being attentive, well dressed, having good body language, a friendly attitude, being helpful and always being polite.…
care for the patient. I am an active listener and make the patient feel important as I get to know…
| Satisfactory = 3[employee has met objective, may be just under objective on time and quality]…
giving the best quality of care you can. For instance if I were asked to change a dressing on a…
They can keep a friendly attitude, keep good eye contact with the customer, be attentive and acknowledge the customer. Follow through with whatever the customer needs. Make the customer feel welcome and grateful.…
During the day, they may have some patients that are hard to deal with. As I was talking to a dental hygienist, she said the hardest thing to deal with is a patient with Periodontal Disease. This is when the patient is losing their teeth. The patient can become very noncompliant and it's not easy for them to handle. She also said that she wishes to help the ones losing their teeth and be able to put a smile of their face. Even though, they have a couple difficult situations, she said that working in one place for so long is rewarding because you get to know your patients well and develop a relationship with…
In the beginning, I was given simple tasks such as greeting and checking in patients, organizing charts, and filling in prescriptions for patients. As I became more experienced, I was given harder tasks, like making important phone calls to insurance companies or law offices and setting up injections. Most of the time, the phone calls require me to interpret meanings of legal or medical documents and update our systems. Taking phone calls is one of the more challenging aspects of the job as it requires excellent customer service and very fast problem-solving skills under pressure because law offices often demand answers quickly. My job also requires me to help and answer any questions that new employees or interns have about their job around the office. Another job for more experienced interns is setting up injections for patients that are scheduled for their shot. I bring out the specific medicine needed for a type of injection while the doctor is the one who administers the…
My very first time ever being employed was as a dental assistant. I was impressed by the culture of kindness and professionalism that was always on display for everyone to witness. The dentist paid great attention to detail when it came to teaching all of the new assistants about keeping patients calm, keeping the instruments clean, keeping good notes, receipts, bookkeeping, and remembering different details of the patients.The dentist knew that his profession was synonymous with pain along with sadness, therefore he always made his patients of all ages extremely comfortable. The waiting area in the dentist office was always well equipped with new magazines and the best coloring books for kids and sometimes adults. Children loved coming to…
My role and responsibilities in working with colleagues is to ensure all the staff are happy, safe and are trained correctly. I have to ensure that all…
In life we all act differently depending on who we are with and the situation at hand. In almost every situation we act in a different way, with our friends in public, with our family members at home, with coworkers, and most importantly our boss in a work environment. Depending on who we are with you could say our personality changes. As humans we know how to act in every situation, at work you would dress more formal, whereas going out with a group of friends you would dress more causal. Along with our looks changing, we also change our behaviors, the way we talk, sit, the tone of your voice, etc. At a doctor’s office, the receptionist must play a defined role. She has to act polite, caring, professional, and must remain discreet about her patient’s information and conditions. The receptionist is 27 year old Hispanic woman, she works at the doctor’s office from 8 am to 5 pm. She is acting in a professional manner, well maintained, dressed in scrubs with closed toe shoes. I would describe the receptionist as upper middle class social status.…
End of life medical issues are a very sensitive subject for doctors, patients, and family members. Some support the patients’ right to terminate their own life. Euthanasia loosely called physician assisted suicide is when one takes deliberate action to end life when faced with persistent suffering and certain death (Medical News Today, 2012).Many feel that patients should not have to suffer unjustly when faced with serious pain and debilitating illness. Often times it is just as difficult for family members to stand by and watch loved ones suffer. As someone that has witnessed both my grandmothers die on hospice care in the last six months, I know that watching someone die can be more painful than losing them all together. With as much compassion as I have for people in pain, I do not believe people have the right to end their lives whenever they chose. I oppose euthanasia and physician assisted suicide (PAS) because I believe that it is a doctor’s duty to keep patients alive, it may create financial and ethical issues when it comes to patients and insurance companies, and God should be the only one who decides when ones journey has been completed.…
The receptionist that the customer meets/speaks to first needs to give a good impression of the company, they need to appear very professional, this can be portrayed in many different ways including personal appearance and how you are seen to act towards customers.…
Then we have those who are way too happy to be doing their job. These are the waiters that are so attentive that it feels like they’re just watching you eat. You typically find these at TGI Fridays or Chili’s. With a big fat smile plastered across their face, they arrive at your table the second your butt hits the chair. Let’s call this waiter Jenny. So here comes Jenny, all giggles and smiles, to introduce herself and take your drink order. Not a minute later, Jenny is back with your drink and asking if you’re ready to order, which of course you’ve barely had time to even think about. Finally after ten minutes and about eight checkups from Jenny, you get your…