Relational Capital In Healthcare

Relational capital is the part of the consumer capital, but it is broadness and extensiveness. This capital concerns external relations with patient/ customer and different stakeholders includes their perception of the organization. It also refers establish, maintain, and develop external relationship by an organization. Satisfaction of patients and general reputation are the primary relational capital. For instance, dimensions of intellectual capital in healthcare are following: patient-centered, patient loyalty, partnerships, and internal relations. The intellectual capital literature in physicians' perspective define the relational capital as the center prides itself on being patient-oriented, patients are highly loyal to the center, and
employees have close interactions with partners. Besides, the intellectual capital literature in a healthcare industry in Taiwan define internal relations dimension as employees trust each other with open communication. Therefore, the relational management with both an internal partner and stakeholders are crucial. In other words, the more competent an organisations’ employees with highly professional, they will understand customers’ and stakeholders' needs and develop relational capital to retain their satisfaction and loyalty.