Relationship-Based Care Model

Introduction With the rapidly evolving healthcare system, one must take a pause to ask themselves as to why they choose their current profession and as a nurse that answer is always to care and heal our patients. But with the current changes happening in healthcare today, most nurses and other healthcare providers are spending significant amount of their shift time to complete the assigned tasked instead of developing a rapport with our patients. According to Cropley, 2012, relationship-based care model is a model centered to transform the care environment to one of collaboration and patient-centered quality excellence, consisting of three components including; the provider’s relationship with both patients and families, with self (self-awareness),
What is Relationship-Based Care Model Relationship - based care model is a model of care in which the patient and family are the central focus. This model is a way of being that focuses on three relationships: with patients and families, with colleagues, and with the self. Unlike other healthcare models, relationship-based care model expands in scope as an organization-wide model to include all disciplines and services (Guanci, 2016).
This model has seven dimensions that all surround the patient and family. This includes;
• Caring and healing environment - where communication and a healthy work environment is important and the organizational culture supports self-care and patient’s number one concern are identified (Guanci, 2016).
• Leadership - with relationship-based care model healthy relationships and caring behaviors is modeled by leaders and responsibility and accountability is ensured (Guanci,
According to Wessel, (2016), an effective manager is who empowers their staff members to lead a meaningful change through shared governance (Wessel, 2016). In an effort to encourage staff participation and engagement, management leaders will start a shared governance structure such a participatory decentralized model that will strengthen authority and accountability for decisions at the point of care. In addition, the team leader will create a professional nursing development committee to support professional growth and development, as a vehicle to superior patient care through evidenced-based learning (Cropley, 2012). The leadership will support the staff engagement with the implementation of the relationship - based care model through in-services, staff meetings, questions and answer sessions, and dissemination of important tools for improved patient care quality and satisfaction, such as rounding and care collaboration. Likewise, the staff engagement may be enhanced through visual aids displayed on television monitors, leadership rounding, and questionnaires about what was working well on the unit (Cropley,