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Remuneration and Working Conditions in the Tourism and Hospitality Industries

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Remuneration and Working Conditions in the Tourism and Hospitality Industries
Remuneration and Working Conditions in the Tourism and Hospitality Industries

Introduction
Tourism and hospitality organisations need many different things for them to function, the most important of these things being their employees. However to ensure that they can keep and retain their employees there are many things that an organisation needs to employ; this includes the concepts of remuneration and working conditions. It is for this reason that this essay will examine the concept of remuneration and the different forms it can take. Leading on from this it will examine the different factors that can influence the remuneration that one receives in the employee-employer relationship; and why remuneration is so important. Upon establishing this, this essay will turn its focus onto working conditions and what can influence it, along with this it will establish why good working conditions are so important in the tourism and hospitality industry. The second half of this essay will look at some of these concepts in relation to the airline industry. It will examine the factors which influence remuneration in this sector along with the different forms of remuneration that is present within airlines. Furthermore this essay will look at the working conditions within the airline industry; by doing so it will emphasise why there is such a need for good working conditions within the hospitality and tourism industries.

Remuneration

The concept of remuneration refers to “all forms of financial returns and tangible services and benefits employees receive as part of an employment relationship” Milkovich and Newman (2005). In other words remuneration is both the monetary benefits that one receives as part of an employment agreement, together with the tangible products employees can be offered. By looking at this definition one can see that the concept of remuneration is extremely important to a company and its employees, this is due to many factors. Firstly, good



References: Airline Business (2007). US Unions Raise Fatigue Flag. Airline Business. Vol. 23, Issue 8, pg 10. Alamdari, F.(1998). Trands in Airline Labour Productivity and Cost in Europe. Journal of Air Transportation World Wide. Vol 3, No. 1, pg 71-88. Boyd, C. (2001). HRM in the Airline Industry: Strategies and Outcomes. Personal Review Vol 30, Issue 4, pg. 438. Boyd, C., & Bain, P. (1997). Once I Get You Up There, Where the Air is Rrified: Health, Safety and the Working Conditions of Airline Cabin Crew. Blackwell Publishers Ltd, Oxford. Gamble,J.E., Culpeppe, R. & Blubaugh, M.G. (2002). ESOPs and Employee Attitudes: The Importance of Empowerment and Financial Value. Personal Revie. Vol 31, No. 1, pp. 9-26 Harrison, R Leap and Crino,(1989). Human Resource Management. McGrath Hills, New York. Milkovich, G.T &, J.M. Newman (2005). Compensation. (7th ed). McGraw Hills, New York. Nieto, M. (2006). An Introduction to Human Resource Management: An Integrated Approach. Palgrave Macmillian, Hampshire England. Palmeri, C. (2007). Workers Say: ‘We Want an Upgrade’. Business Week; Issue 4030, p11-11. Taub, S. (2006). American Airlines: Bonuses amid Losses. CFO Economist Group. January 2006. Williams, S.,Adam-Smith, D. & Norris, G. (2004). Remuneration Practices in the UK Hospitality Industry in the Age of the National Minimum Wage. The Service Industries Journal. Vol 24, No.1, pp

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