Renuga

Contents

NO | CONTENTS | PAGE | 1 | INTRODUCTION | 1 | 2 | OBJECTIVE | 2 | 3 | QUESTION | 3 | 4 | ANSWER | 4 - 8 | 5 | CONCLUSION | 9 |

Introduction

Management is defined as the process of setting and achieving goals through
The implementation of some basic management function. These function include planning,
Organization, leading and controlling. By using these key tools, Wong Loh manager of
Andy’s chicken restaurant can run the restaurant better and successfully. In this case
Wong Loh received several complaints from customers about slow service until
Customer numbers were increase. So, as a restaurant manager Wong Loh take steps to
Improve service and run the restaurant better.

Objective

The objective of this problem is Wong Loh manager of Andy’s chicken
Restaurant receive some complaints from customer about slow service and how to
Improve and solve this problem. By planning properly, one will devise a proposal for
Organizational activities necessary to reach due objectives. During process, one need to
Address a few straight forward questions: 1. What does the manager want to do to run the restaurant better? 2. What are the best alternatives? 3. Which factors can help or delay the business in reaching the goals?

QUESTION:

A Manager’s Dilemma Restaurant managers work in some of the most glamorous , exciting environments you can imagine. Being a restaurant manager is a lifestyle , not a job , but many successful environments.
Andy’s chicken restaurant in Petaling Jaya , Malaysia, is one of the many fast-food chains