Report Writing

COVER PAGE
NAME: Nishpa Juggoo STUDENT NUMBER: M00430353 DATE: 11/02/13 MODULE NAME AND NUMBER: IFP0500 Integrated Subject Based Project ASSIGNMENT TITLE: S4 Information Problem Solving Report TUTOR: Dr. Sweta Rout Hoolash

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S4 INFORMATION PROBLEM SOLVING REPORT
SUSTAINABLE DEVELOPMENT OF SPECIAL OCCASION COMPANY
Nishpa Juggoo 2/11/2013

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Table of Content
Title Name Page Numb er

Cover Page 1 Introduction 2 First Existing Company: United Bus Service Limited 2.1 Analysis of the United Bus Service Limited 2.2 Organisational Structure of the United Bus Service Limited 2.3 Analysis of Oraganisational Structure of the United Bus Service Limited 2.4 Sustainable Development of the United Bus Service Limited 3 Second Existing Company: The National Transport Corporation 3.1 Analysis of the National Transport Corporation 3.2 Organisational Strucutre of the National Transport Corporation 3.3 Analysis of the Organisational Structure of the National Transport Corporation 3.4 Sustainable Development of the National Transport Corporation 4 Recommended Company: Special Occasion 4.1 Analysis of the Special Occasion Company 4.2 Sustainable Development of the Special Occasion Company 4.3 Analysis of the Organisational Strucutre of the Special Occasion Company 4.4 Organisational Strucutre of the Special Occasion Company 4.5 Benefits of the Special Occasion Company 5 Methodology 6 Reference List

1 4 5 5 6 7 7 7 7 8 9 9 9 9 9-10 10 11 12 12 13

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1. Introduction
For the S4 Individual problem solving report, my fictitious company Special Occasion is a provider of chauffeured green transportation and teamed up with the first solar power-assist system for buses. Special Occasion is an environmentally friendly transportation company that provides public transport and other ancillary services all over the country. My company has already taken many steps to reduce pollution. It also possesses a fleet of bio-diesel, exhaust gas recirculation and propane vehicles. The two organisational structures are the United Bus Service Limited and The National Transport Corporation. The United Bus Service limited is a body corporate established in 1954 by Mr. Baboolall. This company has introduced unleaded petrol which has also paved the way for more efficient systems such as catalytic converters and more efficient younger generation of petrol-driven vehicles. The National Transport Corporation, established as a body corporate in 1979. It is the only public sector bus operator that falls under the aegis of The Ministry Of Public Infrastructure, National Development Unit, Land Transport and Shipping (Land Transport Division). The National Transport Corporation has also introduced the use of catalytic converter. The two companies are further exploring the development of mass transit systems.

2 First existing Company: United Bus Service Limited 2.1 Analysis of United Bus Service Limited
The United Bus Service Limited is a company to serve population with transport facilities. It was founded in 1954 by Mr Boboolall and other bus owners in one group. It is a centralised, tall organisation structures with narrow span of control and a long chain of command. It provides public transport and ancillary services in almost all over the country. It has a fleet of 500 buses operating from seven depots and carries 100, 000 passengers daily. The United Bus Service Limited manufactures his own materials for the buses. It is a centralised company. It has his own workshops. In 1954, the bus was made up of woods with wood tyres. In 1973, they introduce Double Decker bus then normal bus was introduced in 1975 till present. The profit of the company in a year is more than a billion. The Head Office of the company is found in Cassis, Port Louis. It provides the passengers with safety, economy and comforts.

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2.2 Organisational Strucutre of the United Bus Service Limited

General Manager: Mr Swaley Ramjan

Traffic Manager: Mr Alim Bundhoo

Assistant Traffic Manager: Mr Faazil Modabaccus

HR Manager

Manager: Mr Cassim

Manager Workshops: Mr Sherally

Telephone Operator

Word Processing Operator

Computer Operator

Clerical Officer

Financial Operations Officer

Technical and Mechanical Officer

Data Entry Supervisor

Cheif Engineer

Accountant

Secretary

Conductor

Driver

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2.3 Analysis of Organisational Structure of The United Bus Service Limited
The Organisational structures of the United Bus Service compromises with different departments such as the General Manager Mr. Swaley Ramjan, Traffic Manager Mr. Alim Bundhoo, Assistant Traffic Manager Mr. Faazil Modabaccus, Manager Mr. Cassim and Manager Workshops Mr Sherally, Telephone Operator, Word Processing Operator, Clerical Officer, Computer Operator, Financial Operations Officer, Data Entry Supervisor, Technical and Mechanical Officer, Accountant, HR Manager, Chief Engineer, Secretary, Conductor and Driver.

2.4 Sustainable Development of The United Bus Service Limited
The United Bus Service Limited is using catalytic converter in all his buses. A catalytic converter is a device used to reduce the toxicity of emissions from an internal combustion engine. If ever, the fumes start to become harmful, the catalytic converter detects automatically the problem and the bus is therefore taken to the workshop for repairing. Buses with catalytic converter reduce in the emissions of pollutants into the atmosphere. There is an increase in the fleet of energy efficient vehicles. The company is going to introduced unleaded petrol and diesel with low sulphur content which will be contributed to improve corrective actions. The catalytic converter reduces pollution. It saves energy which becomes efficient for the vehicles. The United Bus Service is looking forward for further reduction of sulphur content in diesel and cleaner vehicles technologies for reducing vehicular emission.

3 Second Existing Company: The National Transport Corporation 3.1 Analysis of the National Transport Corporation
The National Transport Corporation (NTC) was founded in 1979 by Mr. D R Daliah. It is a centralised company with tall organisation structure, narrow span of control and with a long chain of command. It is a public sector bus operator in the country that provides public transport almost all over the country. It falls under the aegis of The Ministry of Public Infrastructure, National Development Unit, Land Transport and Shipping (Land Transport Division). The mission of the NTC is to provide comfort, economy, safety and quality service transportation. It has a fleet of 525 buses operating six depots and carries around 180,000 passengers daily. It also provides services on non-economical routes. The profit in a year is more than a billion. It is a functional company. The Head Office of the company is found in Bonne Terre, Vacoas.

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3.2 Organisational Strucutre of The National Transport Corporation
General Manager

Traffic Manager

Assistant Traffic Manager

HR Manager

Manager

Manager Workshops

Telephone Operator

Word Processing Operator

Computer Operator

Clerical Officer

Fianacial Operations Officer

Technical and Mechanical Officer

Data Entry Supervisor

Cheif Engineer

Accountant

Secretary

Conductor

Driver

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3.3 Analysis of the Organisational Strucutre of the National Transport Corporation
The organisational structure comprises the following departments such as Traffic, Engineering, Human Resource and Finance. The General Manager is supported by specialised staff and General Services employees. Staffs in Finance, Corporate, Engineering, Stores, and Administration fall under the PRB Report. The National Remuneration Board governed the salaries and conditions of employees such as conductor, bus driver and staff servicing the workshops.

3.4 Sustainable Development of The National Transport Corporation
The National Transport Corporation is using catalytic converter in all his buses like the United Bus Service Limited. The National Transport Corporation is further exploring the development of mass transit system. The use of the catalytic converter reduces air pollution in the atmosphere. The NTC Company is going to introduce the mass transit systems in 3 years times. Equipment for enforcing vehicular emission regulations such as smoke meters is being procured.

4 Recommended Company: Special Occasion 4.1 Analysis of the Special Occasion Company
Special Occasion is the name of my fictitious company. It was founded in 1990. Special Occasion is a provider of chauffeured green transportation and teamed up with the first solar power-assist system for buses. Special occasion is dedicated to outstanding customer service and worry-free, safe, effortless and an environmentally friendly transportation that provides public transport and other ancillary services all over the country and exceeds all expectations. It is a centralised and functional private company with tall organisation structures with a narrow span of control and with a long chain of command. The Head Office of Special Occasion is situated in Royal Road, Mesnil, Phoenix.

4.2 Sustainable Development Of the Special Occasion Company
Special Occasion has already taken many steps to reduce pollution. Special occasion possesses a fleet of bio-diesel, exhaust gas recirculation and propane vehicles. It made the installation of clean burning Series 60 engines in my buses. Series 60 engines use exhaust gas recirculation technology and diesel particulates filters like the catalytic converter use by the United Bus Service Limited and The National Transport Corporation. The solar power-assist system is quite impressive. It is made up of four thin film solar panels. They are mounted across the length of the bus. These panels help in charging an on-board deep cycle battery bank. When the bus engine is inactive the work of the batteries would be to power the air conditioning and wireless equipments. This will facilitate my buses to meet anti-idling standards without putting passengers to 8

discomforts. The buses have another mechanism working for them that are ZF Astronic transmission. It is a 12-speed manual transmission but its beauty is it behaves like an automatic version. ZF Astronic transmission takes into account the load, speed and road condition. Then, it analyses these parameters and the transmission decides which is appropriate shifting. Special Occasion has a fleet of 530 buses in eight depots and carries 190,900 passengers daily. The profit in a year is more than a trillion.

4.3 Analysis of the Organisational Structure of the Special Occasion Company
My organisation structure compromises the following departments such as the General Manager Miss Nishpa Juggoo, Deputy General Manager Mr Farook Auleebocus, Chief Engineer and Traffic Manager Mr Zaafir Auleebocus, Financial Controller Mrs Fazila Auleebocus, HR Manager Mrs Azna Sahadut, Administrative Manager Mr Imtehaz Auleebocus, Secretary Mrs Farah Auleebocus, IT Administrator Mrs Shahin Auleebocus, Senior Mechanical Engineer Mr Riaz Auleeboccus, Assistant Stores Manager Mr Sufyan Sahadut, Accountant Miss Sana Auleebocus, Internal Auditor Miss Sadiya Auleebocus, System Analyst Miss Suhana Auleebocus, Senior Technical and Mechanical officer Mr Zaayan Auleebocus, Senior Safety and Health Officer Miss Andish Sawmy, Senior Computer operator Mrs Neeha Eckbarally. There are about 2,000 conductors and bus drivers. Therefore, these are the people who are with me to make my company on the top of the all companies.

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4.4 Organisational Structure of The Special Occasion Company

Genaral Manager Miss Nishpa Juggoo

Deputy General Manager Mr Farook Auleebocus Administrative Manager Mr Imtehaz Auleebocus

Chief Engineer and Traffic Manager Mr Zaafir Auleebocus

Finanacial Controller Manager Mrs Fazila Auleebocus

HR Manager Mrs Azna Sahadut

Assistant Store Manager and Store Manager Mr Sufyan Sahadut

Senior Mechanical Engineer Mr Riaz Auleebocus

Secretary Mrs Farah Auleebocus

IT Administrator Mrs Shahin Auleebocus

Accountant Miss Sana Auleebocus

Internal Auditor Miss Sadiya Auleebocus

System Analyst Miss Suhana Auleebocus

Senior Safety and Health Officer Miss Andish Swamy

Senior Technical and Mechanical Officer Mr Zaayan Auleebocus

Senoir Computer Operator Miss Neeha Eckbarally

Conductor

Driver

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4.5 Benefits of the Special Occasion Company
The benefits of the solar power-assist buses are that the bus is powered by the use of sun’s power, it runs all interior components including auxiliary heats and airconditioner, it saves up to Rs 672,000 per bus per year, it complies with Airborne Toxic Control Measure, it reduces pollution, saves energy, saves money, it is clean, extremely reliable, it works everywhere, it is secure, it fosters independence, no health problem, improves fire reduction, saves time, conserves foreign exchange and greatly contribution to global warming. Therefore, as a transportation provider, I want to meet my customer’s requirements of comforts, corporation, safety, economy, luxuries and connectivity.

5 Methodology
I have been doing many researches on my own for the S4 Information Problem Solving. I went to the Head office of the National Transport Corporation to meet Mr Tarachand to gather information about the organisational structure of the company and the sustainable development that the company have been doing and is going to do. I got some of the information about the company on the internet resources. I even read the magazine of NTC in order to obtain more information. I met and interviewed Mr Suraj, to gather information about the organisational structures and sustainable development of the United Bus Service Limited, Mr Suraj is an old employee of the United Bus Service Limited. I got some of the information on the internet. Therefore, some of my researches were done by referring on internet, some on magazines and some by meeting the employees of the companies.

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6 REFERENCE LIST

 Central statistics office, 2009, “Digest of Road Transport and Road accident statistics”.  Ministry of Environment and National Development Unit, 2008, “National implementation plans for Stockholm Convention on persistent organic pollutants”.  Seeruttun, S. Zuel, N....N., & Rugnoo, M., 2003, “Cool burning reduces particulate matter emission in Mauritius,” ISSCT Agronomy workshop, MSIRI, Reduit.  ntc.intnet.mu  National Transport Corporation Magazine  04.03 NATIONAL TRANSPORT CORPORATION  UNITED BUS SERVICE LTD/ Google Scholar

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