Research Paper
Proceedings 2nd CBRC, Lahore, Pakistan November 14, 2009
DETERMINANTS OF EMPLOYEE RETENTION IN TELECOM SECTOR OF PAKISTAN
Madiha Shoaib Army Public College of Management Sciences (APCOMS) Ordnance Road, Rawalpindi madiha.rehan2008@gmail.com
Ayesha Noor Army Public College of Management Sciences (APCOMS) Ordnance Road, Rawalpindi ayesha.noor86@gmail.com
Syed Raza Tirmizi Army Public College of Management Sciences (APCOMS) Ordnance Road, Rawalpindi syedrazatirmizi@yahoo.com
Sajid Bashir Army Public College of Management Sciences (APCOMS) Ordnance Road, Rawalpindi profsajid@hotmail.com
ABSTRACT PURPOSE The past few years have been the most threatening period for the Telecom sector of Pakistan in retaining their employees. This research has been conducted to study the impact of career development opportunities, supervisor support, working environment, rewards and work-life policies on employee retention in Telecom sector of Pakistan. METHODOLOGY The data collected through questionnaire from 130 respondents was used to test the proposed hypothesis. FINDINGS The result reveals the positive relationship of career development opportunities, supervisor support, working environment, rewards and work-life policies with employee retention. Strategies and implications that can help Telecom sector of Pakistan in retaining their employees have also been discussed. RESEARCH LIMITATIONS There are many other factors which may affect the level of employee retention but due to time constraint others are not taken for research. More over the sample was also limited as the only focus was on the Middle and Upper level of management. The accuracy of the results may be
1
influenced by biases. The study is exclusive of any intervening or moderating variables. The response from participants may be lower than expected, which may interfere with their willingness to participate. VALUE The results of this study have clearly shown that the independent variables which
DETERMINANTS OF EMPLOYEE RETENTION IN TELECOM SECTOR OF PAKISTAN
Madiha Shoaib Army Public College of Management Sciences (APCOMS) Ordnance Road, Rawalpindi madiha.rehan2008@gmail.com
Ayesha Noor Army Public College of Management Sciences (APCOMS) Ordnance Road, Rawalpindi ayesha.noor86@gmail.com
Syed Raza Tirmizi Army Public College of Management Sciences (APCOMS) Ordnance Road, Rawalpindi syedrazatirmizi@yahoo.com
Sajid Bashir Army Public College of Management Sciences (APCOMS) Ordnance Road, Rawalpindi profsajid@hotmail.com
ABSTRACT PURPOSE The past few years have been the most threatening period for the Telecom sector of Pakistan in retaining their employees. This research has been conducted to study the impact of career development opportunities, supervisor support, working environment, rewards and work-life policies on employee retention in Telecom sector of Pakistan. METHODOLOGY The data collected through questionnaire from 130 respondents was used to test the proposed hypothesis. FINDINGS The result reveals the positive relationship of career development opportunities, supervisor support, working environment, rewards and work-life policies with employee retention. Strategies and implications that can help Telecom sector of Pakistan in retaining their employees have also been discussed. RESEARCH LIMITATIONS There are many other factors which may affect the level of employee retention but due to time constraint others are not taken for research. More over the sample was also limited as the only focus was on the Middle and Upper level of management. The accuracy of the results may be
1
influenced by biases. The study is exclusive of any intervening or moderating variables. The response from participants may be lower than expected, which may interfere with their willingness to participate. VALUE The results of this study have clearly shown that the independent variables which