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ABC of Knowledge Management

Freely extracted from the NHS National Library for Health at http://www.library.nhs.uk/knowledgemanagement/ by Géraud Servin
Creator: NHS National Library for Health: Knowledge Management Specialist Library
Contributor: Caroline De Brún
Publication Date: July 2005

Table of Contents
1 WHAT IS KNOWLEDGE MANAGEMENT?.................................................................................... 3
1.1 What is knowledge management?......................................................................................................... 3
1.2 What is knowledge?............................................................................................................................... 3
1.3 Why do we need knowledge management?.......................................................................................... 3
1.4 What does knowledge management involve?........................................................................................ 4
1.5 Some “textbook” definitions of knowledge management....................................................................... 5

2 PRINCIPLES AND PROCESSES OF KNOWLEDGE MANAGEMENT..........................................6
2.1 Right knowledge, right place, right time.................................................................................................
2.2 Types of knowledge: explicit and tacit...................................................................................................
2.3 Types of knowledge: old and new..........................................................................................................
2.4 Ways with knowledge: collecting and connecting..................................................................................
2.5 Ways with knowledge: people, processes and technology....................................................................

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