research paper

IV. INTERNAL ENVIRONMENT
A. Corporate structure

B. Corporate Culture

Jollibee's culture, esp. how it promulgates living by the corporate values, and its senior leadership team are compelling reasons to stay in the organization. Base on our research employees love to work because of helping each other. Do your job, love your job, make a values and attitude to all people you will meet, this is the advice of the managers to motivate their workers, because the main goal of Jollibee is to make the customer relax and give their wants and needs and cleanliness, sanitation, all over Jollibee sites.

Customer satisfaction has always been key to Jollibee’s success. Never losing sight of its goals, Jollibee has grown to be one of the most recognized and highly preferred brands in the Philippines. Jollibee is so well-loved every time a new store opens, especially overseas; Filipinos always form long lines to the store. It is more than home for them. It is a stronghold of heritage and monument of Filipino pride. Jollibee is awake for 24 hours to serve you with Langhap-Sarap goodness. Open all day and all night, Jollibee 24 hour service allows you to enjoy your Jollibee favorites even in the wee hours of the morning.

C. Corporate Resources

Marketing
Marketing Plans for Store Openings
Goes out on field as needed to gather and consolidate the following market research data, significant for store’s opening marketing plans:
Pre-opening activities like merchandising, store blessings and promotions. Ensures that planned activities are implemented
Store Marketing budget, store market forecast, franchise briefing – frequency depends on the number of store openings for RBU
Department of Trade and Industry (DTI), other government agencies and organizations for permits/clearances for season, area wide, region wide marketing activities (average of two promotions in a month) – frequency depends on the number of stores to open, update is on a monthly basis through the store’s SMO.
Submits post-evaluation report of store openings marketing activities a week after opening
Writes press releases of store opening activities. LSM projects and other significant event. Submits to MSM for editing/approval.
Local Store Marketing Activities
Assists the MSM in preparation and implementation of several LSM activities or are wide/region wide activities.
Merchandising promotions
Conceptualization of RBU promo
Coordination with IM for punching procedures
Coordination with agency on merchandising and design
Coordinates with marketing on the timely delivery of merchandise
Ensures proper placement of merchandising in coordination with SMO
Provides MSM with a monthly billboard status report of all billboards on its area by conducting site inspection, as needed, and in coordination with the store’s SMO
Performs qualitative feedback while o field (e.g. visits another store within the area of the opening store). Reports developments pertaining to market, competitors, etc.
Training Support for BMTP
Conducts at least 2X per quarter training/coaching to SMO’s within the RBU as Marketing Line Trainer for the Basic Marketing Training Program (BMTP).
In coordination with Training, assess SMO training performance, BMTP exams, RAPSS exams, in-store training performance for new stores.

Finance

Collects and studies data to determine costs of business activities. May recommend budget adjustments, and other cost improvement measures.
Analyzes financial data and extracts and defines relevant information; interprets data for the purpose of determining past financial performance and/or to project a financial probability.
Performs moderately complex statistical, cost, and financial analysis of data reported in the various financial systems.
Develops financial reports for forecasting, trending, and results analysis.
Requirements:
Preferably graduate of Economics, Accounting or any Management or business related course from reputable universities.
For Accountancy graduates, preferably CPAs.
Preferably with relevant work experience, but fresh graduates with exemplary academic records are welcome to apply.
Possesses good leadership and interpersonal skills
Has the ability to analyze complex situations, create solutions and perceive trends
With superior verbal and written communication skills.
Proactive, creative, innovative, and intuitive
Proficient in MS Word, Excel and PowerPoint

Operation

Base on our research, From Jollibee’s deep wellspring of resources, Jollibee Worldwide Services (JWS) was formed to be the JFC Group of Companies’ partner in delivering shared services for all its business lines. Borne out of JFC’s foundational values and in full support of its mission and vision, JWS is positioned to be the leader in the shared services industry, a “partner of choice” for the most aggressive business movers in the world today. Our mission is to provide quality business services at a speed and cost better than competition, enabling our business partners to achieve global market leadership. We shall do this by providing value-adding service in the areas of Accounting, Finance and HR; employing highly efficient people, systems and processes that allow us to deliver and exceed customer expectations; and offering competitive cost in the shared services industry. Through these strategies, we enable our clients – the JFC Group of Companies – to efficiently operate in the global market, effectively collaborate with business partners, and help employees to be more productive. JWS is set to achieve its vision of becoming a leading shared services organization, creating value to business partners through customer focus, cost leadership and organizational excellence – the very same competencies that has brought JFC to its leadership position today.

The most important key to success is the location. It is very important that our location live up to our expectations, and is convenient to as many potential customers as possible. Another key to success lies with our ability to execute our plan. If they neglect one or more aspects of their plan, whether that is their numbers, employees, cleaning and food standards, or commitment to customers, they will not succeed and thrive.

Human Resources

Strategizes, plans and organizes overall Engagement initiatives of the organization to support business results;
Identifies appropriate intervention needed to improve engagement and employees appreciation of company's vision, mission and core values
Develops and builds strong partnership with Departments to understand organizational and people needs;
Facilitates and supports facilitation of coaching, counselling & disciplinary case management;
Provides advise to managers and supervisors assigned on understanding and implementation of company policies, hr people processes and practices;
Supports the HR Director in facilitation and execution of strategicy planning, teaming and other organizational development needs;
Communicates and provides advise to management on latest labor regulations;
Monitors and ensures company's compliance on Labor regulations, company standards, policies
Provides coaching and mentoring to HR team members to help create expertise in respective fields

Information System

Jollibee Foods Corporation, the Philippines’ largest fast food chain, wanted to integrate the distribution systems for four of its brands under one roof. They opened their new distribution center in Parañaque City in May 2012 and commissioned SSI SCHAEFER Philippines to design a picking and sorting system for its dry warehouse.

The installation includes a three-tier picking tower equipped with pallet and carton live storage, where non-perishable supplies, such as utensils and condiments, are stored for dispatch. These items are tagged with bar codes and transported on a conveyor system, where it is scanned and sorted by store, before being delivered to JFC’s many stores across the country.

With the new system enabling faster picking and deployment for the company, it has become more responsive to the needs of its stores. The system also aided JFC’s plans to consolidate multiple supply chains into one facility in a cost-effective way, laying the groundwork for the company’s expansion plans.