RESEARCH PROPOSAL

FACTORS AFFECTING EMPLOYEE RELATIONS IN THE BANKING SECTOR: A CASE STUDY OF STANDARD CHARTERED BANK (SCB) (CHIROMO BRANCH)

BY
KERUBO PHELLISTERS OMARI

A RESEARCH PROPOSAL SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF DIPLOMA IN HUMAN RESOURCE MANAGEMENT TO THE KENYA INSTITUTE OF MANAGEMENT

JULY 2013
DECLARATION
Declaration by Student
This research is my original work and has not been presented to any other examination body. No part of this research should be reproduced without my consent or that of the Kenya Institute of Management.
Name……………………………..Signature………………………Date ……………
NRB/DHRM/47567

Declaration by Supervisor
This research has been submitted for defense with my approval as the Kenya Institute of Management supervisor
Name……………………………..Signature………………………Date ……………
Lecturer Supervising

For and on behalf of The Kenya Institute of Management
Name……………………………..Signature………………………Date ……………
Branch Manager,
Nairobi

DEDICATION
I dedicate this research project is to my family for their unending support both financially and morally and my beloved fiancée Victor Oyunge for his encouragement, prayers and guidance.

ACKNOWLEDGEMENT
I wish to acknowledge the following for their assistance and support in ensuring that this paper is complete and without whom I could not be able to complete this paper. My supervisor and lecturer, Dr. S.N Oresi, for his timely professional guidance and support throughout this project. I would also wish to acknowledge the immense wealth of knowledge and research facilities available at the Kenya Institute of Management. The management and staff of Standard Chartered Bank Nairobi Headquarters for allowing

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