Grant Dick
DeVry University
My Evaluation of Boston Pizza
Each time I return home after a stint of travel to other countries I always head out to one of my favorite restaurants, Boston Pizza. Boston Pizza has been around since the 1960’s and started out as a small one store location but has grown into one of western Canada’s most popular restaurants with over 150 locations in Canada with a few locations also spread out in the USA. There are many choices that can compare in some aspect to the feeling I get when I go to a Boston Pizza but the combination of cleanliness of the restaurant, a variety of choices on the menu and the service that makes me feel at home each time I walk through the door, Boston Pizza is always my first choice when I decide to go out for a bite to eat. Boston Pizza prides itself on keeping a clean restaurant. When I walked into the restaurant last week, it was a rather slow period and to keep busy the staff were dusting off the paintings on the wall but also attending to the customers as they needed anything. As I did a walk through I noticed certain things that stood out to me on each table that told me that the staff really cares about cleanliness. The table setting for each knife and fork was exactly the same on each table and not only that but the salt and pepper shakers were sitting in the exact same location to give the feeling of uniformity throughout the room. Almost like the symmetry of the room made it more welcoming. It wasn’t until after I was done my meal that I noticed how clean the bathrooms were and this is where it really stood out to me that cleanliness was important. The fragrance was a nice lavender smell when I walked in and where I usually see graffiti or other common public washroom art, there was nothing to be reported. The usual soap leaking from the hand dispenser was not to be seen and they included both options to dry my hands with paper or electric hand dyer. As you