Review of Literature About Online Banking and Customers Satisfaction
Review of Related Literature Online banking first introduced in the UK was early 1990s when number of banks conduct test with their own Internet services. The first major financial institutions to offer a web-based banking service in the UK was Nationwide Building Society’s Online Banking websites, launched in May 1997; the first bank to offer current account services over the internet was Royal Bank of Scotland. Now, all the major high street banks offer some kind of e-banking solution.
Online banking is the “process that allows a consumer to perform banking functions online. Online banking can be accomplished through the internet with specific account and a consumer password”. Online banking is an “outgrowth of PC banking. Internet banking uses the Internet as the delivery channel by which to conduct banking activity, for example, transferring funds, paying bills, viewing checking and savings account balances, paying mortgages, and purchasing financial instruments and certificates of deposit. An internet banking customer accesses his or her accounts from a browser--software that runs Internet banking programs resident on the bank’s World Wide Web server, not on the user’s PC. (Sam Ian) Electronic banking can be defined as the provision of banking services and the initiation and performance of payments through the banking system by electronic means and other advanced technologies. Electronic banking is a conceptually generic term, which denoted banking services through a variety of access devices and links of communication. Internet banking refers to the provision of electronic banking services via the Internet, commonly through a personal computer or other access devices with Internet capabilities. It gives customers the ability to access virtually any type of banking services (except cash) in any places and at any time. From an economic perspective, information technology and computer networks have enhanced the automation, spped and standardization in
Online banking is the “process that allows a consumer to perform banking functions online. Online banking can be accomplished through the internet with specific account and a consumer password”. Online banking is an “outgrowth of PC banking. Internet banking uses the Internet as the delivery channel by which to conduct banking activity, for example, transferring funds, paying bills, viewing checking and savings account balances, paying mortgages, and purchasing financial instruments and certificates of deposit. An internet banking customer accesses his or her accounts from a browser--software that runs Internet banking programs resident on the bank’s World Wide Web server, not on the user’s PC. (Sam Ian) Electronic banking can be defined as the provision of banking services and the initiation and performance of payments through the banking system by electronic means and other advanced technologies. Electronic banking is a conceptually generic term, which denoted banking services through a variety of access devices and links of communication. Internet banking refers to the provision of electronic banking services via the Internet, commonly through a personal computer or other access devices with Internet capabilities. It gives customers the ability to access virtually any type of banking services (except cash) in any places and at any time. From an economic perspective, information technology and computer networks have enhanced the automation, spped and standardization in