EXAM 1: Version 1 Name (3pts):
Show Work When Asked. Good Luck! Formulas, symbols and Bonus Problem on last page.
*****5Pts each unless otherwise noted
1.
The following are characteristics of a flow shop EXCEPT:
a.
Provides efficiencies from the specialization of labor or equipment resources to limited tasks.
b.
Often associated with increased process flexibility.
c.
Is usually organized in product layout.
d.
Location of resources is dictated by the processing requirements of a product.
2.
The product-process matrix is best described as:
a.
A tool to match processes to products, on which the horizontal axis charts product variety and the vertical axis measures process flexibility.
b.
A tool to determine the amount of standardization to offer to the market given that the market wants high product variety
c.
A tool that measures the complexity of a service offering.
d.
A curve to evaluate the trade-offs of decreasing one product attribute aspect for another.
3
How does Wal-Mart’s store operating strategy reflect its corporate strategy?
4. Gourmet Pretzels bakes soft pretzels on an assembly line. It currently bakes 800 pretzels each 8-hour shift. If the production is increased to 1,200 pretzels each shift, then productivity will have increased by: (we did not go over much, but these are easy problems)
A. 50% - is the answer (see text)
B. 33%
C. 25%
D. 67%
5
The Internal Revenue Service Department of Tax Regulations writes regulations in accord with laws passed by Congress. On average, the department completes 325 projects per year. The Wall Street Journal reports that, as of October 11, 1997, the number of projects currently “on the Department’s plate” is 588. Nevertheless, the department head claims that average time to complete a project is less than six months. Do you have any reason to disagree? Why or why not?
6.
10pts
SCENARIO_V1: It is a snowy day at Logan airport.