Risk and Quality Management Assessment 
Risk and Quality Management Assessment Summary
Yolanda Mercer
HCS/451
August 4, 2014
Dorothy Webb-Moody
Risk and Quality Management Assessment Summary
Risk and quality management are two key concepts that help run a successful business. Risk and quality management programs provide techniques, tools, and different methods for health care organizations. Using risk and quality management programs ensure organizations provide quality health care. Novant Health is an integrated system of outpatient centers, hospitals, and physician practices located in Winston-Salem, NC and Northern Virginia. They pride themselves on providing the best quality care for the people for their community. This executive summary will provide their current risk and quality management concepts, long and short-term organizational goals, and potential risks that might negatively affect quality outcomes within the organization.
Business/Novant Health Novant Health is an integrated system of hospitals, physician practices, and outpatient centers based in and around Winston-Salem, NC and Northern Virginia. Novant Health uses world-class technology, personal connections, and care that is easy to understand and access. The mission at Novant is to improve the health of the community. Their vision is that employees and physicians deliver remarkable patient experiences every time. The values at Novant Health consist of:
Compassion
Diversity
Personal Excellence
Teamwork
Risk and Quality Management
According to Donn (2004), “Risk management is a systematic process that helps healthcare providers identify, evaluate, and address problems that might injure patients, lead to malpractice claims, and cause financial loss to health care entities (“Risk Management” para. 1). Quality management is a structured approach used by organizational management that seeks to improve the quality of services and products. Quality management includes calculated planning, distribution of resources, and other
Yolanda Mercer
HCS/451
August 4, 2014
Dorothy Webb-Moody
Risk and Quality Management Assessment Summary
Risk and quality management are two key concepts that help run a successful business. Risk and quality management programs provide techniques, tools, and different methods for health care organizations. Using risk and quality management programs ensure organizations provide quality health care. Novant Health is an integrated system of outpatient centers, hospitals, and physician practices located in Winston-Salem, NC and Northern Virginia. They pride themselves on providing the best quality care for the people for their community. This executive summary will provide their current risk and quality management concepts, long and short-term organizational goals, and potential risks that might negatively affect quality outcomes within the organization.
Business/Novant Health Novant Health is an integrated system of hospitals, physician practices, and outpatient centers based in and around Winston-Salem, NC and Northern Virginia. Novant Health uses world-class technology, personal connections, and care that is easy to understand and access. The mission at Novant is to improve the health of the community. Their vision is that employees and physicians deliver remarkable patient experiences every time. The values at Novant Health consist of:
Compassion
Diversity
Personal Excellence
Teamwork
Risk and Quality Management
According to Donn (2004), “Risk management is a systematic process that helps healthcare providers identify, evaluate, and address problems that might injure patients, lead to malpractice claims, and cause financial loss to health care entities (“Risk Management” para. 1). Quality management is a structured approach used by organizational management that seeks to improve the quality of services and products. Quality management includes calculated planning, distribution of resources, and other
References: Agarwal, R. (2010, May 19). A guideline for quality accreditation in hospitals. Quality Digest. Retrieved from http://apollolibrary.com Carroll, R.L. (2009). Risk management handbook for health care organizations. San Francisco, CA: Jossey-Bass. Retrieved from http://newclassroom3.phoenix.edu Dodwad, S. (2013). Quality management in healthcare. Indian Journal of Public Health, 57(3), p. 138-143. Doi:10.4.4103/0019-557x.119814. Retrieved from http://serialssolutions.com.exproxy.apollolibrary.com Donn, S.M. (2005). Medical liability, risk management, and the quality of health care. Seminars in Fetal and Neonatal Medicine (10), (1), p.3-9. Retrieved from http://sciencedirect.com.ezproxy.apollolibrary.com Novant Health. (2014). Novant Health: About Us. Retrieved from http://novanhealth.org Perkins. E. (2011, December 19). Linking Quality and Risk Management. Quality Digest. Retrieved from http://qualitydigest.com Peters, P.G. (2009). Making Hospitals Accountable. Retrieved from http://object.cato.org Wittkofski, D.L. (2013). The Important Health Care Team: Risk Management and Quality Improvement. Retrieved from http://hitnots.com