1.0
1.1 1.1.1 1.1.2
Internal
Business Partner Business Sponsorship Business Department Staffing Business Processes Corporate department with the business problem to be solved or business function to be supported. Business case, support from business department, executive involvement, degree of active involvement by business sponsor. Business analysts reporting within business department, how dedicated or fragmented business department reps are, availability of business department reps, business rep authority to speak for and commit their department. Business process redesign, either as part of the work effort or outside the work effort. Clarity, adequacy, and compatibility of business process with the objectives of the work effort. Products and/or services offered, including pricing. Includes business strategic plans for marketing, introducing new products, withdrawing products, changing how or where they are offered. Business department conflicts with the Systems department or with other departments, which have a bearing on the objectives. Lack of a structure to mediate difference. Facilities & operations at all locations Business operation at Corporate headquarters or reporting to Corporate. This includes (list all business entities here…………..) Data center, PIM, Accounting, help desk. All Regional operation centers. Involvement of or reliance on Regional personnel. Need for personnel to change over to a new system(s) all at once. Field claim offices, Claim Central operations, and all other business offices. Involvement of or reliance on distributed personnel. Need for personnel to change over to new system(s) all at once. All call centers, whether permanent or temporary. Involvement of or reliance on call center personnel. Need for personnel to change over to new system(s) all at once. AFOs, agent offices, agent staff. Involvement of or reliance on AFO personnel, agents or agents‟ staff. Need for AFO or