Scope.
* Human resources management
* Financial operations
* WHS
* Supply chain
* Local governance
Goals
* Implement a series of policies and procedures:
Human Resources Policies
Staff Travel Policy
Harassment Policy
WHS Policy
Return to Work Policy
Work/Life Balance Policy
Equity/Discrimination/Diversity Policy
Parental Leave Policy
Organisational Culture Policy
Financial Policies
Bad Debt Policy
Cash Reserving Policy
Revenue/Expenditure Recognition Policy
Finance, Audit and Risk Management (FARM) Committee Terms of Reference including delegations
Corporate Governance Policies
Board Protocol
Sitting Fees Policy
Directors Remuneration Policy
* Comply with Toowoomba council regulations requiring efficient water fittings
* Implenent a series of policies and procedures regarding internal controls, particularly over cash handling, monitoring and recording.
PEST Analysis
Political
* Toowoomba council regulations requiring efficient water fittings ( minimum 3 star WELS rating) on taps, urinals etc.
* Current law allowing cafes to expand their footpath dinning and so put more tables and chairs outside their premises.
Economic
* Large international chain of coffee shops had been making enquiries around town about opening a store in the Toowoomba CBD.
* Opportunities for opening more cafes in the surrounding shopping centres like Wilston, Clifford Gardens and K-Mart Plaza.
Social
* Steadily increasing population in Toowoomba
Technological
* Innovative frozen par-bake cooking system that cooked fresh bakery items in 30 minutes from frozen par-baked pastries
* Set up WIFI in the cafe that customers could use their computer notebooks and connect to the internet
SWOT Analysis
Strengths
* Customer base
* Products ( rise wraps that were tasty, gourmet and healthy and none of the other cafes in the area offered)
Weaknesses
* Lack of staff interest in sales promotion techniques
* Lack of in internal controls, particularly over cash