Rockhurst Case

04-014 Ch07 pp3

3/12/04

3:36 PM

Page 341

SKILL ASSESSMENT
Diagnostic Surveys for Managing Conflict
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Managing Interpersonal Conflict
Strategies for Handling Conflict

SKILL LEARNING
Interpersonal Conflict Management
Diagnosing the Type of Interpersonal Conflict
Selecting the Appropriate Conflict
Management Approach
Resolving Interpersonal Confrontations Using the Collaborative Approach
Summary
Behavioral Guidelines

Managing
Conflict

SKILL ANALYSIS
Case Involving Interpersonal Conflict
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Educational Pension Investments

SKILL PRACTICE

LEARNING
OBJECTIVES

Exercise for Diagnosing Sources of Conflict
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SSS Software Management Problems

Exercises for Selecting an Appropriate
Conflict Management Strategy
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DIAGNOSE THE FOCUS AND
SOURCE OF CONFLICTS

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UTILIZE APPROPRIATE
CONFLICT MANAGEMENT
STRATEGIES

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RESOLVE INTERPERSONAL
CONFRONTATIONS THROUGH
COLLABORATION

Bradley’s Barn
Avocado Computers
Phelps, Inc.

Exercises for Resolving
Interpersonal Disputes
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Freida Mae Jones
Can Larry Fit In?
Meeting at Hartford Manufacturing Company

SKILL APPLICATION
Activities for Improving Managing
Conflict Skills
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Suggested Assignments
Application Plan and Evaluation

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04-014 Ch07 pp3

3/12/04

3:36 PM

Page 342

SKILL ASSESSMENT
DIAGNOSTIC SURVEYS FOR
MANAGING CONFLICT
MANAGING INTERPERSONAL CONFLICT
Step 1: Before you read this chapter, respond to the following statements by writing a number from the rating scale that follows in the left-hand column (Pre-assessment). Your answers should reflect your attitudes and behavior as they are now, not as you would like them to be. Be honest. This instrument is designed to help you discover your level of competency in managing conflict so you can tailor your learning to your specific needs.
When you have completed the survey, use the scoring key in Appendix 1 to identify the skill areas