Communication skills are nothing but sharing thoughts or opinions through shared symbols, by language, words and phrases. It further explains conscious listening is with the mind hearing with senses and expressing the ideas, attitudes and emotions in an active process of eliciting information.
Role of communication skills in daily life:
Communication is important for different reasons, depending on the context and quality. It limits misunderstanding, ensures accuracy, as well as the maintenance and survival of business, social, family and romantic relationships. Without proper communication people can find themselves in a deteriorating relationship without real cause. Marriages, siblings and business partners may find they can no longer relate to one another. A lack of communication can itself become the problem and push people away from each other creating a breakup, or blow up, based on a symptom with no root cause.
Business communication refers to kind of communication which is used for the promotion of a product, services or organization. It can also be used for legal issues or to communicate information within the organization. Thus business communication is any communication that takes place between an organization and its customers both external and internal.
Organizations function by means of collective actions of people. Good communication is required to achieve coordinated results. Most of the organizations problems emanate from poor communication.
Business communication is very important for a company. This is because the customers are more likely to respond in a positive manner if there is good business communication. It means more profits through sales, more stock price and investments and more retained employees.
A manager should build a working environment of harmonious relationships, of respect, trust and care for people’s feeling with employees. For example, in the work place, when managers assign a task to