Submitted By
Abhinav Johnson (F09001)
Table of Contents
ROLE OF IT IN BPR 1
Submitted By 1
Table of Contents 2
INTRODUCTION 4
RELATIONSHIP BETWEEN IT & BPR 6
IT Capabilities and Reengineering 7
Phase 1: before the process is designed (as an enabler) 8
Phase 2: while the process is being designed (as a facilitator) 10
Phase 3: after the design is complete (as an implementer) 13
ROLE OF IT IN REENGINEERING 17
Principles of Reengineering by Hammer 18
BPR – The Current focus in IT 21
Concept of Database 21
Data Mining: 21
Data Warehousing 22
STRATEGIC USES OF IT AND CRITICALITY OF IT 23
BPR TOOLS AND TECHNIQUES 24
The Nature of IT Support for BPR 24
Integrated Enterprise Models 25
Analysis 27
Software Functionality 29
New ways of building models 30
Communication and Visualization 31
Intended Users 31
Evaluation Criteria 32
Enterprise Models 32
Analysis 32
Visualization 33
Requirements for BPR Tools 33
Enterprise Models 33
Analysis 34
Software Functionality 35
Integrated Environment for Tools 35
Model Acquisition 35
Visualization 35
Intended Users 36
Management 36
Human Resources 36
Enterprise Models 36
Software Functionality 37
Degrees of Automation 37
IT ENABLERS OF BPR 38
IT Drives BPR 39
IT in reference process reengineering 40
Role of CIOs in Process Reengineering 41
FUTURE ROLE OF IT IN BPR 42
CONCLUSION 43
INTRODUCTION
Today 's environment is characterized by increasing levels of competition. Enterprises wanting to increase their market share or obtain profits must adapt to changes in the environment. Consequently, many changes in business methods are beginning to appear. One of them is business process reengineering (BPR), defined as the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance. Among the potential enablers of BPR is information technology (IT). IT makes it possible to obtain
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