Role of a Butler
ROLE OF A BUTLER
Throughout history, the word “butler” has always been associated with service. The dictionary defines a butler as "The principal manservant of a household." This definition remains true even when the butler is employed in a hotel. When a guest checks in and has occupied his suite, then this becomes his household. The butler caring for him becomes the "manager" of the suite (household) and in effect an employee of the guest. Services butlers offer differ from place to place, but their activities are basically centered around making the guest more comfortable and sparing them from having to do tedious and time consuming task.
A hotel butler is an ambassador who sells the hotel just as much as anyone else and should be considered a key player in a team of professionals striving to deliver a level of personalized service that exceeds not only the expectation of the guest but will add a point of difference from the service provided anywhere else. Butlers are trained to provide a very personal, and detailed service to their guests. Their main function is to take care of their guest requests, bookings, reservations, problems, complaints, supervise and co-ordinate every service that the guest receives in suite and to ensure guest satisfaction by paying attention to the smallest detail from arrival to departure.
Butlers are given the awesome responsibility of contacting guests before arrival to determine their wishes and ensure everything that they like and want to do is arranged before their arrival. They personally greet guests on arrival, take care of their needs and introduce them to the facilities if they are not familiar with them. They ensure suites are ready, they unpack their suitcases, iron, clean and mend anything that is broken. They provide whatever room service needs the guests may have, from making reservations, purchasing items, bringing and serving food. Butlers are often expected to provide morning wake up drinks, lay out
Throughout history, the word “butler” has always been associated with service. The dictionary defines a butler as "The principal manservant of a household." This definition remains true even when the butler is employed in a hotel. When a guest checks in and has occupied his suite, then this becomes his household. The butler caring for him becomes the "manager" of the suite (household) and in effect an employee of the guest. Services butlers offer differ from place to place, but their activities are basically centered around making the guest more comfortable and sparing them from having to do tedious and time consuming task.
A hotel butler is an ambassador who sells the hotel just as much as anyone else and should be considered a key player in a team of professionals striving to deliver a level of personalized service that exceeds not only the expectation of the guest but will add a point of difference from the service provided anywhere else. Butlers are trained to provide a very personal, and detailed service to their guests. Their main function is to take care of their guest requests, bookings, reservations, problems, complaints, supervise and co-ordinate every service that the guest receives in suite and to ensure guest satisfaction by paying attention to the smallest detail from arrival to departure.
Butlers are given the awesome responsibility of contacting guests before arrival to determine their wishes and ensure everything that they like and want to do is arranged before their arrival. They personally greet guests on arrival, take care of their needs and introduce them to the facilities if they are not familiar with them. They ensure suites are ready, they unpack their suitcases, iron, clean and mend anything that is broken. They provide whatever room service needs the guests may have, from making reservations, purchasing items, bringing and serving food. Butlers are often expected to provide morning wake up drinks, lay out