Room Division
Table of contents
LO 1: 1.1 Given the scope and scale of the Rooms Division operations of the new property, identify and discuss the different type of accommodation and front office services need to be offered and analyse the roles and responsibilities of the accommodation and reception service staff. 1.2 Evaluate the type of services provided by the room’s division department in a range of accommodation facilities such as hotels, holiday camps or university campuses and discuss the legal and statutory requirements that apply to rooms division operations in the UK. …………………………………………………………………………….. 5-8 LO 2: 2.1 Assess the role and importance of the front of house area in the effective management of a hospitality business and discuss the key aspects of planning and management of the front of house area for your new hospitality operations.
2.2 Critically discuss the key operational issues that would affect the effective management and business performance of the front office area for your new hospitality operations. ………………………………………………………………………. 8--10 LO 3: 3.1 Analyse and discuss the role and importance of design and development of property interiors, including functionality to the effective management of the hospitality operations.
3.2 Critically examine the key aspects of planning and management of the accommodation service function and analyse the operational issues affecting the effective management of the accommodation service function for your new property……. 10-12 LO 4: 4.1 Explain how you would perform revenue/yield management activities in order to maximise occupancy and rooms revenue and discuss what sales techniques that rooms division staff can use to promote and maximise revenue in your hotel. Provide example using the case scenario in InnRoad software package 4.3 Discuss the importance and use of forecasting and statistical data within the rooms division in your property and calculate
LO 1: 1.1 Given the scope and scale of the Rooms Division operations of the new property, identify and discuss the different type of accommodation and front office services need to be offered and analyse the roles and responsibilities of the accommodation and reception service staff. 1.2 Evaluate the type of services provided by the room’s division department in a range of accommodation facilities such as hotels, holiday camps or university campuses and discuss the legal and statutory requirements that apply to rooms division operations in the UK. …………………………………………………………………………….. 5-8 LO 2: 2.1 Assess the role and importance of the front of house area in the effective management of a hospitality business and discuss the key aspects of planning and management of the front of house area for your new hospitality operations.
2.2 Critically discuss the key operational issues that would affect the effective management and business performance of the front office area for your new hospitality operations. ………………………………………………………………………. 8--10 LO 3: 3.1 Analyse and discuss the role and importance of design and development of property interiors, including functionality to the effective management of the hospitality operations.
3.2 Critically examine the key aspects of planning and management of the accommodation service function and analyse the operational issues affecting the effective management of the accommodation service function for your new property……. 10-12 LO 4: 4.1 Explain how you would perform revenue/yield management activities in order to maximise occupancy and rooms revenue and discuss what sales techniques that rooms division staff can use to promote and maximise revenue in your hotel. Provide example using the case scenario in InnRoad software package 4.3 Discuss the importance and use of forecasting and statistical data within the rooms division in your property and calculate
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