Room divisions Operations Management
Rooms Division Operations Management
Table of Contents
Executive Summary
This case study explores the importance of Room Division service in hospitality industry. The task 1 discusses the different services provided by the rooms division in different circumstances. The impact of different operational issues in managing the front of house area is evaluated in the second task. The third task discusses the different features that add the effectiveness of accommodation service function.
Lastly the importance of using statistical and forecasting techniques to maximize and measure the number of room occupancy and revenue generation is described.
Introduction
The study of hospitality industry is known as hospitality management. The term hospitality generally refers to the generosity and affable behavior towards to guests and visitors. There is a business across the globe which welcomes visitors with food and accommodation and this business is known as hospitality business. It is a service industry and the most essential part of this industry is ensuring high customer satisfaction and providing best facilitations for them. Room division management is an important division of hospitality management where it is guaranteed good housekeeping along with managing front office and other operational services. To perform these duties it requires responsible managers and staffs with relevant knowledge and skills. Effective management of room division is an underlying activity of a successful hospitality business.
Task A Research report into rooms division operation
A.1 Analysis of the key aspects of legislation and regulations to rooms division
There are many rules are regulations set by the government for the business practice in their countries. The European legislation has laid laws pertaining to guests, right to employees, environment food and
Table of Contents
Executive Summary
This case study explores the importance of Room Division service in hospitality industry. The task 1 discusses the different services provided by the rooms division in different circumstances. The impact of different operational issues in managing the front of house area is evaluated in the second task. The third task discusses the different features that add the effectiveness of accommodation service function.
Lastly the importance of using statistical and forecasting techniques to maximize and measure the number of room occupancy and revenue generation is described.
Introduction
The study of hospitality industry is known as hospitality management. The term hospitality generally refers to the generosity and affable behavior towards to guests and visitors. There is a business across the globe which welcomes visitors with food and accommodation and this business is known as hospitality business. It is a service industry and the most essential part of this industry is ensuring high customer satisfaction and providing best facilitations for them. Room division management is an important division of hospitality management where it is guaranteed good housekeeping along with managing front office and other operational services. To perform these duties it requires responsible managers and staffs with relevant knowledge and skills. Effective management of room division is an underlying activity of a successful hospitality business.
Task A Research report into rooms division operation
A.1 Analysis of the key aspects of legislation and regulations to rooms division
There are many rules are regulations set by the government for the business practice in their countries. The European legislation has laid laws pertaining to guests, right to employees, environment food and
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