Rooms Division Operation Management
| Rooms Division operation Management | Higher National Diploma In Hospitality Management |
Bheemuck Chuvinee Neha & Emile Natacha Sandrine
11/19/2012
|
Acknowledgement
We would take this opportunity to first of all, express our words of gratitude to Mr Armooghum, who has been present for our queries. He has helped us a lot in solving confusions. The lectures have been helpful for the assignment, which have been one of the motivating factors.
We would also like to thank the organizations or rather the members of the staff who have enormously contributed by filling the questionnaires and giving their personal views and information on the topic.
Thank you
Contents Acknowledgement 2 Table of Figures 7 Introduction 8 Methodology 9 1.1 Discuss and Evaluate the accommodation and receptions services offered in the chosen organizations. 12 Housekeeping Department 12 Front Office Department 12 1.1.2 Accomodation 14 1.1.3 Front office 18 1.2Provide a suitable analysis of the roles and responsibilities of the rooms division staff (From management level to operational level) (1.2). Evaluate the departmental staffing structure and propose realistic improvements. (D 1) 22 1.2.2 HOUSEKEEPING DEPARTMENT 24 1.2.3 FRONT OFFICE DEPARTMENT 28 1.3 Discuss the legal and statutory requirements that apply to rooms division operations. (1.3) 32 2.1 Asses the importance of the front of the house to effective management of the rooms division 45 2.1.1: The Different sections in a hotel. 45 2.1.2: What is the meant by back of the house and front of the house? 45 2.1.3: The Different department of the front of the house area. 45 2.1.4 How the Front of the house area helps in the effective management of rooms division? 45 2.2 Discuss the key aspects of planning and management of the front of the house area for onr of the chosen organization (2.2). Apply relevant theories and a range of methods and techniques in the discussion
Bheemuck Chuvinee Neha & Emile Natacha Sandrine
11/19/2012
|
Acknowledgement
We would take this opportunity to first of all, express our words of gratitude to Mr Armooghum, who has been present for our queries. He has helped us a lot in solving confusions. The lectures have been helpful for the assignment, which have been one of the motivating factors.
We would also like to thank the organizations or rather the members of the staff who have enormously contributed by filling the questionnaires and giving their personal views and information on the topic.
Thank you
Contents Acknowledgement 2 Table of Figures 7 Introduction 8 Methodology 9 1.1 Discuss and Evaluate the accommodation and receptions services offered in the chosen organizations. 12 Housekeeping Department 12 Front Office Department 12 1.1.2 Accomodation 14 1.1.3 Front office 18 1.2Provide a suitable analysis of the roles and responsibilities of the rooms division staff (From management level to operational level) (1.2). Evaluate the departmental staffing structure and propose realistic improvements. (D 1) 22 1.2.2 HOUSEKEEPING DEPARTMENT 24 1.2.3 FRONT OFFICE DEPARTMENT 28 1.3 Discuss the legal and statutory requirements that apply to rooms division operations. (1.3) 32 2.1 Asses the importance of the front of the house to effective management of the rooms division 45 2.1.1: The Different sections in a hotel. 45 2.1.2: What is the meant by back of the house and front of the house? 45 2.1.3: The Different department of the front of the house area. 45 2.1.4 How the Front of the house area helps in the effective management of rooms division? 45 2.2 Discuss the key aspects of planning and management of the front of the house area for onr of the chosen organization (2.2). Apply relevant theories and a range of methods and techniques in the discussion