Preview

Rsm/260 Final Exam Paper

Powerful Essays
Open Document
Open Document
1195 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Rsm/260 Final Exam Paper
RSM 260 Practice Final Exam

Multiple Choice (30 points, 3 points each)

1. What is the first step in the Rational Decision-Making Model? a. developing alternatives b. identifying the problem c. identifying the decision criteria d. weighing the decision criteria e. collecting relevant data

2. Which of the following is not true of charismatic leaders? a. They have a vision and the ability to articulate the vision. b. They have behavior that is unconventional. c. They are willing to take high personal risk. d. They exhibit behaviors that are consistent with their followers’ behaviors. e. all of the above are true

3. What sort of groups are defined by the organization’s structure? a. informal b. task c. friendship d. interest e. formal

4. Most people assume that a police officer should behave in a lawful manner, and not show any favoritism to any particular group, and do their best to uphold the law. What term is used for this kind of belief? a. a norm b. a norm identity c. a role expectation d. a role perception e. a norm violation

5. What term is used for the tendency for individuals to spend less effort when working collectively?
…show more content…
Starbucks’ sales and profit growth have been phenomenal and the company has changed the way that Americans think about coffee. Starbucks’ stores range from coffee carts in crowded city streets to intimate coffee bars to full-sized restaurants that sell espressos and cappuccinos as well as coffee by the pound, coffee-making equipment, and food items. Starbucks was recently ranked in the top 75 global brands in a study conducted by the consulting firm,

You May Also Find These Documents Helpful

  • Good Essays

    It might be argued that Starbucks is no more than a fast food company paralleling such chains as McDonalds, Wendy’s, and Taco Bell. The company appears to provide the same basic service customers expect from a fast food giant. One sharp marketing contrast however, consistently has Starbucks standing out far above the others. Starbucks Corporation counts on the same customers visiting their local stores daily and sometimes multiple times in a day. Most fast food chains cannot typically tout such a claim.…

    • 629 Words
    • 3 Pages
    Good Essays
  • Best Essays

    Starbucks the known name in the world of coffee business had started off with little company which now has transformed in a successful corporation. This brand has gained remarkable success over period of time and has proved itself as a reputable coffee provider in term of taste and quality. The major contribution in this success was their aggressive expansions strategies. These strategies have enabled them to develop a dense chain of stores not only in America but all over the world. Their strategic approach towards the business has enabled them to gain value of $12 billion in 2008 from $2.9 billion in 1998 (Higbee, Liaw, Ting, Tjho, ton, 2008).…

    • 4211 Words
    • 17 Pages
    Best Essays
  • Good Essays

    BA 440 Starbucks SWOT

    • 870 Words
    • 3 Pages

    Starbucks employs over 149,000 workers and brought in a profit of $1.38 billion in 2012 (www.strategicmanagementinsight.com). The company is a household name that has been featured in television and movies and a brand that is sought after by countless celebrities. Although the company is the top retailer of coffee in the United States, Starbucks has shown a trend in sales since early 2009 that allude to the fall of the “great coffeehouse empire”. Because of this troubling news, executives at Starbucks have began to look deeper into the strengths and weakness of the organization and have tried to build courses of action that will help propel the chain back to the top of their market.…

    • 870 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Norm’s #3- the action component of a value or a belief patterning social behavior in ways consistent with values and beliefs.…

    • 2624 Words
    • 11 Pages
    Powerful Essays
  • Powerful Essays

    Case Study of Starbucks

    • 2360 Words
    • 10 Pages

    In what seems like almost overnight, Starbucks has reached the same ironic status in the Unites States as Coca Cola and McDonalds as a corporate dynasty. Starbucks became an upscale cultural phenomenon and turned into the dominant specialty coffee brand in America by waking up the once-sleepy coffee industry. Starbucks made coffee unique and interesting and introduced many premium coffees domestically as well as internationally. In 1990, only 3% of all coffee sold in the United States was priced at a premium and in 2000, 40% of coffee was sold at premium prices (Vishwanath, 2000). These statistics keep increasing and are increasing because of Starbucks exposure and growth to the United States; however over the past three months, Starbucks stock prices have taken a fall due to poor customer experience and the slow speed of service. Surveys have shown a trend of poor customer satisfaction between the months of April through July 2007. These surveys show that customers perceive Starbucks to be more concerned with making money and opening stores rather than creating that unique and personal Starbucks experience for every customer. With customers feeling less satisfied with their service and treatment, Starbucks’ revenues are not yet starting to decrease but their views in their consumers’ eyes and their marks at the stock exchange are, indeed, going downhill.…

    • 2360 Words
    • 10 Pages
    Powerful Essays
  • Satisfactory Essays

    2. Which one of the following is not part of a general definition of leadership?…

    • 4364 Words
    • 25 Pages
    Satisfactory Essays
  • Good Essays

    “Discuss the rational decision-making model. Would this be an effective/realistic model to use in your current organization? Describe how you may use it while mitigating its weaknesses.”…

    • 653 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Starbucks is the chief retailer for brand specialty coffee in the whole world. It has more than 7,500 shops allocated in Canada, the USA, Europe, Asia and the Middle East. Besides coffee drinks of high quality, Starbucks retails coffee drinks in bottles, such as Frappuccino and Starbucks DoubleShot. Starbucks revenue is growing yearly. It is opening about three shops daily. Starbucks can manage its profitable operations by having constant market development. It achieved this by financing via their cash flow instead of franchising, retailing stock or increasing their financial influence. Its strategy to profit is "cover a territory utterly". This strategy decreases delivery and management expenses, consumer lines at individual shops, and raises foot traffic for all the shops in a territory. All this gives Starbucks a competitive benefit.…

    • 701 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    group-is two or more individual interacting and interdependent who have come together to achieve a particular objective…

    • 2198 Words
    • 9 Pages
    Powerful Essays
  • Powerful Essays

    Starbucks is one of the world’s largest success stories when it comes to the business world. What began as a little shop in Seattle has turned into more than a house hold name; it’s a name that everyone everywhere can associate with. Even if you have never stepped foot in a store, or don’t drink coffee at all you know the name. Starbucks has spread into global markets in the last few years, and with its U.S. ventures has been received very well, even in cities that weren’t forecasted to have open arms for the corporate giant. There really is nowhere for the company to go but up, especially at this time, Starbucks survived the recession, and along with a few other businesses all across the world they are holding their heads high, saying we are still here and ready to serve you.…

    • 1582 Words
    • 7 Pages
    Powerful Essays
  • Better Essays

    Group Dynamics

    • 1136 Words
    • 5 Pages

    b. Organization is coordinated by group norms and not by norms of the formal organization…

    • 1136 Words
    • 5 Pages
    Better Essays
  • Good Essays

    Starbucks Global Strategy

    • 954 Words
    • 4 Pages

    Starbucks Corporation is a Seattle (USA) based largest coffeehouse company in the world representing one of the most recognizable logos and continually expanding with diversification approach. It operates in over 50 countries with 19,767 stores1 (as of Sep’2013) including the stores in USA and has more than 7,800 franchise units worldwide. It has a wide variety of product lines along with coffee which included but not limited to beverages, pastries, fresh food, whole coffee beans and merchandise. Many of its products are seasonal and specific to the culture or local responsiveness of the country they are doing business.…

    • 954 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    Decision Making Style

    • 2290 Words
    • 10 Pages

    (two significant influence on decision making are values and cognitive perception).Both effect how a decision maker interprets and respond a particular stimuli and condition.…

    • 2290 Words
    • 10 Pages
    Powerful Essays
  • Satisfactory Essays

    Rational Decision Making

    • 462 Words
    • 2 Pages

    – A problem becomes a problem when a manager becomes aware of it. – There is pressure to solve the problem. – The manager must have the authority, information, or resources needed to solve the problem.…

    • 462 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Starbucks success story

    • 2587 Words
    • 11 Pages

    Starbucks could be called one of the largest success stories in American history. The company started from humble beginnings and worked its way to the top. Starting from a small building in Pike Place market in Seattle Washington, there are now more than 20,000 locations worldwide. The company’s mission and goals have allowed it to succeed in a fast pace world, and Starbuck’s loyal customers have stuck by their favorite brand through it all. The Starbucks experience is unique from all others. The history and progress of the company have contributed to the Starbucks lifestyle we all know today.…

    • 2587 Words
    • 11 Pages
    Good Essays