Multiple Choice (30 points, 3 points each)
1. What is the first step in the Rational Decision-Making Model? a. developing alternatives b. identifying the problem c. identifying the decision criteria d. weighing the decision criteria e. collecting relevant data
2. Which of the following is not true of charismatic leaders? a. They have a vision and the ability to articulate the vision. b. They have behavior that is unconventional. c. They are willing to take high personal risk. d. They exhibit behaviors that are consistent with their followers’ behaviors. e. all of the above are true
3. What sort of groups are defined by the organization’s structure? a. informal b. task c. friendship d. interest e. formal
4. Most people assume that a police officer should behave in a lawful manner, and not show any favoritism to any particular group, and do their best to uphold the law. What term is used for this kind of belief? a. a norm b. a norm identity c. a role expectation d. a role perception e. a norm violation
5. What term is used for the tendency for individuals to spend less effort when working collectively? …show more content…
Starbucks’ sales and profit growth have been phenomenal and the company has changed the way that Americans think about coffee. Starbucks’ stores range from coffee carts in crowded city streets to intimate coffee bars to full-sized restaurants that sell espressos and cappuccinos as well as coffee by the pound, coffee-making equipment, and food items. Starbucks was recently ranked in the top 75 global brands in a study conducted by the consulting firm,