Masters of rural markets:
The Hallmarks of High Performance
Contents
Foreword: Unleashing India’s rural multiplier effect
03
Growing business confidence in rural opportunities
05
The attractions and distractions of rural markets
09
Distinctive capabilities that enable
15
companies to succeed in India’s hinterland
Framework factors critical to nurturing distinctive capabilities
28
Developing the right capabilities—and acting on them
29
Last word
31
2
Foreword
Unleashing India’s rural multiplier effect
But rural India’s contributions to the nation’s economic success—and the obvious potential for profitable growth—is just a part of the promise of wholehearted commitment to doing business beyond the city centers and suburbs. India’s rural markets offer unprecedented opportunities for global and local companies to experiment with approaches and business models, which if successful, may be replicated in rural markets of other emerging economies.
India is on the march. Its momentum is not only evident in metros— it is apparent in small towns and villages as well. Collectively, all over India’s rural heartland and in its teeming cities, India is readying for an even more impressive era of economic growth.
There is no question that India’s rural markets are becoming a powerful economic engine. One telltale sign: rural accounts now comprise over 50 percent of new subscribers for some of the leading telecom providers.1
The rural multiplier effect is what excites policy makers and business leaders alike. For every new opportunity for a villager to use his mobile phone to protect his crops, there is a knock-on opportunity for him to purchase a small refrigerator or a motorcycle. There is a growing realization that global investment and growth will increasingly come from rural populations, as their savings translate into consumption.