Salty Balls Seafood service paper
11/29/13
Operations Management Service Tour
Salty Balls Seafood
1.) I decided to visit Salty Balls Seafood, which is located in Nantucket, MA at 18 Daffodil Lane. I visited the company twice, once on the 9th of November and once on the 28th of November. My contact person was Jeff Henderson the owner of Salty Balls Seafood. Jeff Henderson is a family friend; I have also sold scallops to Jeff in the past. The company was founded in 2011. They specialize in the buying and selling of fish and other ocean products such as scallops. The main service they provided is the shipping and packing of fish. They will ship any amount of fish anywhere in the world they have even shipped and sold Bluefin’s to the Japanese. The also run a shanty, which is used to shuck scallops. The company is private and has three fulltime employees and five part-time employees. Their total
2.) Since I took my tour in November I decided to focus this project on the scalloping side of the business. Salty Balls mainly sells business-to-business dealing with restaurants but also deals with business to consumer dealing with local independent merchants. The customer has two main needs: one being they need fresh local scallops, and two they need a lot of them quickly. The main competitors are other local fish markets and other off-island fish markets selling sea scallops at a cheaper price. The final product is 100% service because the raw product never changed. All they have to do is open the scallop ship it and sell it.
3.) The company uses a Mass service process when dealing with the opening and shipping of the scallops. Every shucker must be licensed through the town and must keep their license present in the shanty. To obtain your license you need to apprentice for 20 hours. The company does this to make the process of shucking go faster and also be cleaner. It also gives the customer a better product and allows them to create the least amount of waste when shucking. The process
Operations Management Service Tour
Salty Balls Seafood
1.) I decided to visit Salty Balls Seafood, which is located in Nantucket, MA at 18 Daffodil Lane. I visited the company twice, once on the 9th of November and once on the 28th of November. My contact person was Jeff Henderson the owner of Salty Balls Seafood. Jeff Henderson is a family friend; I have also sold scallops to Jeff in the past. The company was founded in 2011. They specialize in the buying and selling of fish and other ocean products such as scallops. The main service they provided is the shipping and packing of fish. They will ship any amount of fish anywhere in the world they have even shipped and sold Bluefin’s to the Japanese. The also run a shanty, which is used to shuck scallops. The company is private and has three fulltime employees and five part-time employees. Their total
2.) Since I took my tour in November I decided to focus this project on the scalloping side of the business. Salty Balls mainly sells business-to-business dealing with restaurants but also deals with business to consumer dealing with local independent merchants. The customer has two main needs: one being they need fresh local scallops, and two they need a lot of them quickly. The main competitors are other local fish markets and other off-island fish markets selling sea scallops at a cheaper price. The final product is 100% service because the raw product never changed. All they have to do is open the scallop ship it and sell it.
3.) The company uses a Mass service process when dealing with the opening and shipping of the scallops. Every shucker must be licensed through the town and must keep their license present in the shanty. To obtain your license you need to apprentice for 20 hours. The company does this to make the process of shucking go faster and also be cleaner. It also gives the customer a better product and allows them to create the least amount of waste when shucking. The process