I am going to analyse how different communication types are used to meet the customer requirements in different catering establishments. Good listening skills are a key factor when delivering customer service because the customer needs to know that they are being listened to and so they feel appreciated. It is also important to have good communication when training the staff as they basically keep the establishment running and they have to be able to communicate well with other staff members to make sure everything runs smoothly.…
Identifying the individual skills will increase the person insight and knowledge with comprehending the importance with using the consumer skills, the practitioner at times do not acknowledge the individual skills set.…
The middle of the interview helps to give clarification of Alyssa’s eligibility for services. For example, the case manager identifies Alyssa’s strengths. She asks her what sport are you good at playing? Alyssa smiles and says she loves basketball, focusing on the client’s strengths helps her to open up more. In the closing of an interview summarizing important factors, for example, the problems Alyssa is…
I have been asked to describe the main employability and personal and communication skills required when applying for a job as customer service assistant at JD sports (P2).After that I will assess the importance of employability , and personal skills in the recruitment and retention of staff in JD’s(M2).…
It is good practice to invest good customer service in each and every customer or potential client. One thing about people is they talk about their experiences with others. Whether they have a good or bad experience makes a big difference to a company because you never know who people know or how many they can influence.…
Customer Service takes an important stand in any business and it is essentially what my role revolves around. The first thing I do every morning is to turn on my computer and log into ‘Agent’ (the software we use to keep track of the time me and my colleagues spend on call and the type of enquiry it is), this way I can ensure that no Customer Advice calls will be lost as I will be readily available to answer any calls that come through.…
How confident do you feel adjusting your problem solving skills in order to help clients of different cultures?…
For this assignment I interviewed Omar Bretado. He is a 25-year-old male who migrated to the United States with his family at the age of twelve. He and his family, like most immigrant families, came to the United States in hopes of a better future. Omar and his family migrated from Zacatecas, Mexico to Dallas, Texas. Omar tells me that he is glad that he was given such a wonderful opportunity when he came here. In Mexico, he lived with his three siblings, parents, grandparents, and a few aunts and uncles. The house was divided into three areas so that everyone could have a bit of privacy. I decided to interview Omar because he was able to shed some light on the differences he experienced between Mexico and the United States. Only having been here half of his life he has accomplished many things. He has finished his education, gotten a well-paid job, and has become a citizen of the United States. Although Omar had fun living in Mexico, he says that he would not change anything in his life. He is grateful for the time he was able to be in his home country and for the cultural that was instilled upon him all of his life.…
Some people are better suited for this profession than others. You should enjoy talking to other people, even strangers. You'll want to establish good rapport with your customers to put them at ease and create an enjoyable working environment.…
I chose to interview a close friend of mine, Rheanna Pieroni. Rheanna has been a friend of mine for ten years and counting. We attended the same grade school and high school, but now go to different universities. She is 19 years old and attends The University of Wisconsin-Milwaukee to major in marketing and supple chain. Rheanna likes to explore the city with her friends and educate herself on foreign cultures. She also has a passion for traveling and immersing herself in foreign culture. Rheanna has had the opportunity to travel to Italy, Germany, Switzerland, and the Czech Republic. In High School, she spent four years studying the French language/culture. This semester, Rheanna is in a course called Multicultural Arts of Milwaukee. The course is about the cultural struggles of Milwaukee and how it is portrayed through art. The class requires her to read the same book as us, A Different Mirror. Rheannas ancestors originated in Italy and Germany. Her cultural background revolves…
Excellent listening skills are a big strength I bring to the counseling profession. This strength has been developed through years of schooling and on the job training. I currently work as a phone representative, and it is very important to have good listening skills to know what the customer is asking for. A second strength I possess is being a friendly person. This strength has been developed through having good influences throughout my life. I use this skill every day at work and in my personal life. The third and final skill I possess is being an excellent communicator. This strength has been developed through years of schooling, giving presentations in school, and on the job training. I have to have effective communication at my job in order to convey what the customer…
These are the communication competencies that I feel strong because I feel that I already have an exposure to many diverse cultures. When I was still in the military, criticism is always part of my job. At first, I took those feedback personally that I couldn’t concentrate in my work. I felt like I was being judged. But then realized, that those opinions really matter and improved my overall communication with my superiors and junior personnel. The military offers many types of culture, talents and intelligence, and being exposed to this type of setting was very overwhelming. I made sure that I apply my own culture teachings when I make my decisions. I always relate my situations to other people that way it is unbiased and fair.…
I sat down to interview my high school basketball coach over the break to see what it took and how long it took for him to get where he is today in the coaching world. It took him 5 years to get his bachelor degree in sports management from Oklahoma State University. Coach Thomlinson has been coaching for 8 years and teaching for 6, the first two year he started off coaching was an assistant coaching job at Oklahoma Christian University then moved to Luther High School for 4 years and finally moved to Bethel High School where he became my head coach. He is a basketball coach and teaches health wellness. A typical work day for him are the hours 730a.m to around 4p.m out of season and in season the hours consist of about 730a.m to around 10p.m, the in season works consists of practice, planning practice, teaching, game film, game film on opponents, strategizing, and of course coaching the actual games. Out of season work just consists of teaching, practice, and finding out on want we need to work on to get better. Out of season he has the whole evening off with the family and then most of the summer with the family other than that little bit of time that is taken up by summer basketball camps but when basketball season starts “my team becomes my family” Coach Thomlinson said. The dream job for me is of course Duke University he said jokingly, But in all seriousness the dream coaching job for me would just to have a great group of kids that are coachable and of course a winning record every ear wouldn’t hurt. The highest dollar check I could get now in high school basketball would just depend on what school I went to and what their budget is, but more than likely a coaching job in Texas for high school would pay more than a high school coaching job in Oklahoma. The pros of teaching and coaching are that you can make sure that your players are being more respectful in class, keeping up in their classes, and…
Introduction As exemplified by Davis (2011), transferable skills are a group of skills that are required by people in various jobs so as to be flexible, offer customer service skill, have the ability to solve problems and multi task during demanding work hours and environments. A flight nurse is a profession for registered nurses skilled to manage serious care for patients of all degrees throughout rescue missions or medical emigration on flight. Think of Others Thinking of others can be illustrated can be simply exemplified as being compassionate and empathetic. Compassion as defined by Davis (2011) is a feeling that comes into being when one is faced with another…
All employees should be able to display sensitivity and understanding in situations regarding customers of diverse backgrounds, no matter what their status or position may be. In establishing good customer service employees must have an awareness of the elements of cultural diversity as well to be accepting and understanding of the cultural diversity of all customers. This means; having an understanding of the expectations of differing racial groups (for example international visitors to Australia such as European expect fast efficient service) as well as their needs in regards to religion which requires the employee to have a basic knowledge of a variety of religions (for example for Muslims Eating pork and drinking alcohol are forbidden at all times), awareness of specific social and cultural groups (for example disability groups-such as mental, physical or intellectual- and the way in which their needs may differ from others and accommodating them to help ensure quality service) and the awareness and respect of individual difference and the understanding that all individuals have the right to be treated equally irrespective of their culture. Employees require the following skills to meet the needs of diverse customers; effective cross-cultural skills (involves being aware and understanding of individual needs), effective verbal communication (involves the use of both verbal and non-verbal means clearly for example, active listening and clarifying understanding) and effective non-verbal communication techniques (involves awareness of subtext and body language for example, gestures and personal space). Employees must avoid barriers in regards to communication with culturally diverse customers this includes; being bias and stereotypical, lacking in empathy, conveying negative message through negative subtext, gender issues in regards to sexuality, differing service due to individual difference, service inconsistency and emotions interfering with work ethic.…