Sample Strategy Maps

Sample Strategy Maps

Best Practice Strategy Maps

Software Company Strategy Map
Financial Perspective
Leader in Strategic Markets

Increased Shareholder Value

Diversify Revenue Streams

Predictable Profitability

“Customer Intimacy”

“eBusiness Solution Leadership” Flexible, Innovative Solutions One Stop Accountability Deliver Comprehensive Solutions

“Operational Excellence” Consistently Meets Expectations

Customer Perspective

Lifelong Advisor

Proactively Deliver Value

Easy to do business with

Internal Perspective

Build Lifelong Relationships

Capture and Leverage Knowledge Solutions

Grow InterEnterprise Solutions

Improve Resource Allocation

WellManaged

Leverage 3rd Party Relationships

Provide Integrated Business Processes

Effective Solution Processes

Effective Cost Management

MARKET SEGMENTATION MODEL
Learning & Growth Perspective
Relationship Management Skills Solution Management Skills Operational Management Skills Successful Career Planning

Accountability

Industry Expertise Knowledge Management

Entrepreneurial/Innovative

Leverage Solutions

Identify, Attract, & Retain Skilled Employees  2

©2010 Palladium Group, Inc.

Healthcare Strategy Map
“Maximize the Quality of Life and Dignity of Older Adults”
Increase Shareholder Value

Financial

Create Cash Flow

Grow Revenue

Create EBITDAR

Manage Expenses

Customer

Trust

Choice

Consistency

Pay For Service

“Customer Satisfaction Through...”
Business Process
“…Quality Service”
Excel at Quality Resident Healthcare

“Operational Efficiency”
Optimize Rate and Occupancy Management Leverage the Right Assets Aggressively Manage Residence Expenses Manage Media Exposure

“…Quality Relationships”
Develop Customer Trust Proactively Manage Litigations & Regulations

Excel at Other Resident Services

Manage ongoing communication with residents

Learning & Growth

“Employee Satisfaction”
Deliver