Samsung Summer Training Report

Project Report submitted as a partial requirement for the award of
Master of Business Administration (M.B.A) Degree to

CUSTOMER PERCEPTION TOWARDS AFTER SALES SERVICE OF SAMSUNG
With special Reference to Kanpur

Directorate of Distance Education
Madurai Kamaraj University, Madurai

Under the Guidance of Scholar
Prof. M.A. Naqvi Mukesh Mathur
Director, College of Management Studies, (Enroll.No.12345789 )
Kanpur-208001

2009

Project Report submitted as a partial requirement for the award of
Master of business Administration (M.B.A) Degree to

Customer perCEPTION TOWARDS AFTER SALES SERVICE OF SAMSUNG

With special Reference to Kanpur

Directorate of Distance Education
Madurai Kamaraj University, Madurai

Under the Guidance of Scholar
Prof. M.A. Naqvi Mukesh Mathur
Director, College of Management Studies, (Enroll.No.12345789 ) Kanpur-208001

2009

Prof. (Dr.) M.A. Naqvi 17/92-C, The Mall,
Director, Kanpur-208001
College of Management Studies, Ph. No: 0512-2373305
Kanpur Mobile-09415101505

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|CERTIFICATE |

This is certified that the Project Report on the topic, “Retailers & Customer Perception of after Sales service of Samsung with special reference to Kanpur” by Mr. Mukesh Mathur has been prepared under my guidance as a partial requirement for the award of Master of Business Administration Degree of Directorate of Distance Education, Madurai Kamaraj University, Madurai, and embodies work of the candidate herself. And no other project work has been carried out on the subject for the award of similar degree, title or prize to the best of my knowledge and belief.

Guide

Prof. (Dr.)

References: 1. Kelly Olsen (2008-04-22). "Samsung chairman resigns over scandal". Associated Press via Google News. ^ a b c d Samsung Profile 2008 2