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SAP NetWeaver and mySAP CRM: Vision for Continued Business Success

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SAP NetWeaver and mySAP CRM: Vision for Continued Business Success
SAP Customer Success Story

“The open architecture of SAP NetWeaver and broad capabilities of mySAP CRM support our vision for continued business success. The solutions work as promised and deliver an impressive ROI.”
Bhushan Parikh, Enterprise Application Manager Credence Systems Corporation

CREDENCE SYSTEMS CORPORATION
AT A GLANCE
Company Name Credence Systems Corporation United States www.credence.com Industry High tech (automated test equipment) Key Challenges Provide employees and managers with actionable information, not just data Relieve employees of inefficient report generation methods Provide traveling employees with easy access to enterprise and sales information Implementation Highlights Implemented SAP Business Intelligence proof of concept in less than 1 week Deployed production-level SAP BI and SAP EP in 3 months Quickly deployed focused business solutions based on SAP NetWeaver to support enterprise vision

• • •

SAP NetWeaver™ AND mySAP™ CUSTOMER RELATIONSHIP MANAGEMENT HELP AUTOMATED TEST EQUIPMENT MANUFACTURER REDUCE COSTS, STREAMLINE OPERATIONS, AND KEEP CUSTOMERS SATISFIED MEETING HIGH CUSTOMER EXPECTATIONS

• • • • • • • • • •

Implementation Partners SAP® Active Global Support, a part of SAP Customer Services Network EZ Commerce Global Solutions Solution and Services SAP NetWeaver™: SAP Enterprise Portal (SAP EP) and SAP Business Intelligence (SAP BI) mySAP™ Customer Relationship Management (mySAP CRM) Existing Environment SAP R/3® (now available in mySAP ERP) mySAP Business Suite Legacy systems

Key Benefits Savings of millions of dollars annually, thanks to improved inventory planning Operational efficiencies and estimated annual savings of $500,000, thanks to automated analytical reporting Single source of information, saving employees countless hours tracking down data User-friendly Web interface, enabling employees to easily learn and log into a variety of applications Easy access to information at anytime and from
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