Michael Sawyers
Webster University
MNGT 5590 of SU2015
1.1 - Week One Case Assignment
Read Case 2.1, "Organizational Culture Can Help Reduce Burnout in Hospitals", on Page 57 in Organizational Behavior and Management, and answer questions 1, 2, and 3. Remember to answer the questions using the facts of the case and the concepts introduced in Organizational Behavior and Management and any additional readings. You must also clearly explain your reasoning. Question #1 Assume you are in charge of socializing the newly hired nurses at a local hospital. What steps would you take to ensure that they understand the hospital’s organizational culture? How would you help them understand how to manage stress on a daily basis so as to prevent burnout later in their careers?
I currently work in a healthcare facility, in our state capital’s children’s hospital. I am somewhat familiar with the steps in socializing new employees there. The steps start in the initial hiring phase. Personnel or human resources hire nursing students from ones who have done clinical fellowships or internships there at our hospital. That way communication is already opened with the student nurses with our nursing and doctor staff. They already know what is expected and the student gets an early understanding of how the nursing staff already works. They are mentored by senior nurses that counsel the introductory nurses with ways of coping and dealing with stress. Through orientation the employees are given a number of ways to deal with issues as well as access to an employee assistance program. Prior to every shift they have huddles to talk and strategize, support and discuss issues. Every 90 days they are subjected to go through a reevaluation program to see how they are doing and coping.
Question #2
Hospital environments are more stressful in nature than the work environments found I many other organizations. What are some of the unique
References: Ivancevich, J.M., Konopaske, R., & Matteson, M.T. (2014). Organizational Behavior and Management. (10th ed.). New York, New York: McGraw Hill/Irwin.