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Sbc Centrex Kincaid Case Study

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Sbc Centrex Kincaid Case Study
October 21, 2013

Situation Butler University’s CIO, Scott Kincaid and his IT team had evaluated their current system and concluded it is beginning to show its age. SBC Centrex and the Centigram 640 has been great for the last decade but it is beginning to be inefficient as its capabilities are being maxed out and causing complications.
Target
Kincaid and his team are looking to improve overall communications and campus safety. This will center on the students need to communicate within Butler University and their need for voice mailboxes (Valdes, Robert and David Ross). These improvements will also handle the countless number of calls that are frequent from employees and students.
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