SBI Core banking system
7/24/13
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SBI 's core banking system 's a hard call
Shetty, M. (2006, May 17). SBI 's core banking system 's a hard call. Knight Ridder Tribune Business News.
Retrieved from http://search.proquest.com/docview/465501690?accountid=50136
Abstract (summary)
Officials say the bank is ahead on its CBS programme as over 7,500 branches out of its 13,000-plus branches are being brought under CBS. The bank when it had launched the CBS project in '02 had initially targeted 3,000 branches by the end of three years.
In '02 the bank had decided to migrate from its distributed IT system which ran on a branch solution
Bankmaster to a centralised core banking solution provided by an Australian company FNS. Insiders say there is no instance of a bank centralising transactions across 13,000 branches.
Given the sheer scale of SBI there have been hiccups. Incidentally, for its international operations SBI has opted for a different CBS package known as Finacle.
Full Text
May 17--MUMBAI, India -- Customers are facing the brunt of State Bank of India 's (SBI) transition to a core banking system involving centralised processing.
Months after explaining away customer complaints as teething problems with the new IT system, SBI is still to address most of the complaints at branches in the city, where core banking is being implemented.
Insiders say bank staff is at the receiving end from customers who are made to wait unreasonably long form simple transactions such as updating their pass books. Customers are also complaining that some of the transactions that they were routinely conducting at the branches, such as collecting cheque books, are no longer possible.
The biggest problem according to customers, is the lack of connectivity, which the bank staff constantly complain about. Moreover, considering that some government departments insist on demand drafts issued by
search.proquest.com/printviewfile?accountid=50136
Back to previous page
document 1 of 1
SBI 's core banking system 's a hard call
Shetty, M. (2006, May 17). SBI 's core banking system 's a hard call. Knight Ridder Tribune Business News.
Retrieved from http://search.proquest.com/docview/465501690?accountid=50136
Abstract (summary)
Officials say the bank is ahead on its CBS programme as over 7,500 branches out of its 13,000-plus branches are being brought under CBS. The bank when it had launched the CBS project in '02 had initially targeted 3,000 branches by the end of three years.
In '02 the bank had decided to migrate from its distributed IT system which ran on a branch solution
Bankmaster to a centralised core banking solution provided by an Australian company FNS. Insiders say there is no instance of a bank centralising transactions across 13,000 branches.
Given the sheer scale of SBI there have been hiccups. Incidentally, for its international operations SBI has opted for a different CBS package known as Finacle.
Full Text
May 17--MUMBAI, India -- Customers are facing the brunt of State Bank of India 's (SBI) transition to a core banking system involving centralised processing.
Months after explaining away customer complaints as teething problems with the new IT system, SBI is still to address most of the complaints at branches in the city, where core banking is being implemented.
Insiders say bank staff is at the receiving end from customers who are made to wait unreasonably long form simple transactions such as updating their pass books. Customers are also complaining that some of the transactions that they were routinely conducting at the branches, such as collecting cheque books, are no longer possible.
The biggest problem according to customers, is the lack of connectivity, which the bank staff constantly complain about. Moreover, considering that some government departments insist on demand drafts issued by
Bibliography: Citation style: APA6 Shetty, M. (2006, May 17). SBI 's core banking system 's a hard call. Knight Ridder Tribune Business News. Retrieved from http://search.proquest.com/docview/465501690?accountid=50136 Copyright © 2013 ProQuest LLC. All rights reserved. Terms and Conditions search.proquest.com/printviewfile?accountid=50136 3/3