Loving considers the novel as a highly autobiographical account in which Hawthorne unconsciously attempts to first and foremost resolve his relationship with his mother.
Central to the understanding of the nature of this relationship are the recurring themes of "guilt" and "crime". The "guilt" Hawthorne suffers from is derived from the "crime" of having broken the bond with his mother by secretly getting engaged to Sophia. In the process of writing The Scarlet Letter, he uncovered his unnaturally close and dependent relationship to his mother from which his sense of guilt originally derived. Since he did not want this sense of guilt to be revealed to the reader, he added "The Customhouse" to shift the focus of the origin of his guilt onto his ancestors.
According to Hawthorne, "The Customhouse" was written to increase the overall length of The Scarlet Letter. Loving however, claims "The Customhouse" to be a cover-up for Hawthorne's deep identity crisis: " He desperately needed a beginning (...) that would save him from the self he had revealed in the true text" (Loving, p.24). By adding "The Customhouse" after he had written the body of The Scarlet Letter he retained his sense of identity which would otherwise have fallen apart by having to face the suppressed conflict with his mother. In Loving's words: "Hawthorne realised all to well before the end where the sketch' was taking him (...) [and it was therefore that] he had to revive his former or social sense of himself by immersing himself in "the Customhouse" sketch" (Loving, p.22).
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