In this task the writer is to make a report explaining the ways in which sales techniques and customer service have developed in a retail organisation.…
The general retailing industry was looking for new ways to cut costs and consolidate a typically fragmented system. Rather than deal in specialties and niche markets, manufactures as well as retailers were looking for ways to increase economic value. This value could be measured in such factors as customer satisfaction as well as increased market share.…
The economic crisis- means possible customers cannot afford to spend their income quickly and will prefer for a better value before making sale…
Inside Retailing, Initials. (2010). About Australia’s retail industry. Retrieved from http://www.insideretailing.com.au/RetailIndustryAustralia.aspx, Accessed 21st August 2010…
Telephone, mail-order, and Internet retailing have been growing so rapidly because it makes it easier, more convenient, and more efficient for customers to purchase and receive their products without having to make a trip to the store or having to fight long lines.…
Today’s retail market is constantly changing, and trends are at best, a challenge for marketers to keep up with. A company must make strong and credible objectives and remain consistent. In recent years as our economy has slowed, retailers have seen a decrease in sales and demand. During these critical times, consumer loyalty has become critically important.…
The last half of the book delves into the specifics of selling to a customer. Ron’s unusual techniques are taught with the help of guides, charts, and numerical rules to go by in order to sell more successfully. Furthermore, the author explains how to be more, creative in selling, customer focused, and energetic. Next, Ron explains how to accept failure and stay more in control of your emotions. He says mastering optimism is the key to staying in control. The author also touches on how to improve social…
Due to the economic crisis that we are currently facing, this industry has been faced with difficult challenges. Many department store customers are keeping a watchful eye on their spending habits.…
It’s not an easy task to keep sales on a positive track and employees motivated in an economic turbulence. Customers tend to choose less expensive retailers than an upscale store like Montego Bay, when they feel economic hardships. Therefore an extraordinary effort to improve performance would be natural. In the other hand the sales staffs also has significant grievances regarding new system. It changed the whole set up of working and disregarded all intangible values, reasons considered in the previous system.…
Selling as an offer of exchange of goods for other items or money exists and accompanies the world’s economy since the very beginning of a human existence. As long as there has been something to sell there have been salespeople taking care of those who might be willing to buy. This occupation requires selling skills as well as specific abilities and characteristics to uncover the needs of potential buyers and cater to those needs (D.Jobber, G.Lancaster, 2009, p.5). This is why selling is rather a complex process using a wide range of techniques and methods (D.Jobber, G.Lancaster, 2009, p.5), which has changed over the years, and because of the influential events. The greatest impacts on evolution of selling can be dated back to late 19 century when the post Industrial Revolution and later on post 1st and 2nd World Wars periods took place. However, it is the post 2nd World War period that is considered to be a start of the biggest changes in selling.…
In today’s highly competitive markets retailers evaluate all opportunities and possibilities to present the right product at the right price with the right promotional support in the right place. Category Management (CM), Efficient Consumer Response (ECR) and Consumer Relationship Management (CRM) are concepts that have been embraced by Retail Buyers and Retail Buying. To begin with, CM is a retailing concept to help retailers increased value to the end consumer and then increase customer loyalty, and it is also belong to ECR; ECR is managerial approach which helps retailers and suppliers to implement more efficiency, and CRM is a strategic concept used by retailers and suppliers to gain a mass of data about consumers. Even though they all have own benefits, they still have limitations. For instance, CM is difficult to apply only by retailers; ECR must grasp consumers’ expectation very accurately and CRM is a kind of investment with high costs and risks. Therefore, it is better to apply them three together.…
Leigh, T. W., Pullins, E. B., & Comer, L. B. (2001). The top ten sales articles of the 20th century. Journal of Personal Selling & Sales Management, 21(3), 217–227.…
“The difference between the winners and losers in retail increasingly comes down to one factor: tech savvy” (Sherman, 2012). The retail marketplace is increasingly competitive and therefor undergoing constant change to attract and convert consumers. According to the survey conducted by the retail consulting firm RSR, “firms that outperform industry averages for annual same-store sales comparisons tend to use and understand specialized computer software tools to manage specific aspects of merchandising” (Sherman, 2012).…
References: Aufreiter, N., N. Karch and C. Smith Shi (1993) ‘The engine of success in retailing’. McKinsey Quarterly, 3, 101-116.…
Heitkemper, S. (2009, November). Retail strategies for staying relevant and lasting beyond the economic meltdown. Licensing Journal (29). Pgs. 29-33. Retrieved from the Business Source Complete Database.…