Service Encounter
In this paper, I will be giving a report on my best service experience and any recommendations that could have made my encounter better from one of ten service encounters that I conducted throughout the semester. I will also be including my worst service encounter experience from one of those ten service encounter forms mentioned a moment ago as well as any recommendations that could have made the encounter one of my best.
On May 7, 2004 I had to take my son, Darian, to see an allergy and asthma specialist in Lexington, Kentucky. A few days prior to the appointment someone from the office contacted me and went over a few things about his upcoming appointment. The lady I spoke to on the phone was very nice and answered my questions adequately. When we arrived at Allergy & Asthma Physicians of Central Kentucky, everyone in the front office spoke and smiled.
The office is set up so that it is extremely organized. They have two windows, one for patients who need to register for their appointment and one for patients who need to register for their allergy injections. By having the two windows it allows for speedy service. I handed the receptionist all the paperwork, which they had mailed to me a few weeks prior to the appointment, and she said that he would be called back in just a few minutes. Well, when anyone hears that at a doctor's office they can expect to be sitting in the waiting hour for a while. Well, that is not the case at this office. When they say it will be a few minutes they mean it.
Darian was called back to a room within five to ten minutes. The nurse that took him back to the room was very nice and she was communicating with him to ease his mind a little bit. When we walked into this room it was equipped with toys, a television/VCR combo and plenty of movies for him to watch. That was very impressive to me since we were going to be there for a few hours while he underwent asthma and allergy testing. So in witnessing the friendly
On May 7, 2004 I had to take my son, Darian, to see an allergy and asthma specialist in Lexington, Kentucky. A few days prior to the appointment someone from the office contacted me and went over a few things about his upcoming appointment. The lady I spoke to on the phone was very nice and answered my questions adequately. When we arrived at Allergy & Asthma Physicians of Central Kentucky, everyone in the front office spoke and smiled.
The office is set up so that it is extremely organized. They have two windows, one for patients who need to register for their appointment and one for patients who need to register for their allergy injections. By having the two windows it allows for speedy service. I handed the receptionist all the paperwork, which they had mailed to me a few weeks prior to the appointment, and she said that he would be called back in just a few minutes. Well, when anyone hears that at a doctor's office they can expect to be sitting in the waiting hour for a while. Well, that is not the case at this office. When they say it will be a few minutes they mean it.
Darian was called back to a room within five to ten minutes. The nurse that took him back to the room was very nice and she was communicating with him to ease his mind a little bit. When we walked into this room it was equipped with toys, a television/VCR combo and plenty of movies for him to watch. That was very impressive to me since we were going to be there for a few hours while he underwent asthma and allergy testing. So in witnessing the friendly