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Service Operations Management

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Service Operations Management
BA7301

ENTERPRISE RESOURCE PLANNING

COURSE OBJECTIVES
To understand the business process of an enterprise
To grasp the activities of ERP project management cycle
To understand the emerging trends in ERP developments

LT P C
3003

COURSE OUTCOMES
Knowledge of ERP implementation cycle
Awareness of core and extended modules of ERP
UNIT I INTRODUCTION 8
Overview of enterprise systems – Evolution - Risks and benefits - Fundamental technology - Issues to be consider in planning design and implementation of cross functional integrated ERP systems.
UNIT II ERP SOLUTIONS AND FUNCTIONAL MODULES 10
Overview of ERP software solutions- Small, medium and large enterprise vendor solutions, BPR, and best business practices - Business process Management, Functional modules.
UNIT III ERP IMPLEMENTATION 10
Planning Evaluation and selection of ERP systems - Implementation life cycle - ERP
Implementation, Methodology and Frame work- Training – Data Migration. People Organization in
Implementation-Consultants, Vendors and Employees.
UNIT IV POST IMPLEMENTATION 8
Maintenance of ERP- Organizational and Industrial impact; Success and Failure factors of ERP
Implementation.
UNIT V EMERGING TRENDS ON ERP 9
Extended ERP systems and ERP add-ons -CRM, SCM, Business analytics - Future trends in ERP
Systems-web enabled, Wireless technologies, cloud computing.
TOTAL: 45 PERIODS
TEXT BOOK
1. Alexis Leon, ERP demystified, second Edition Tata McGraw-Hill, 2008.
25
REFERENCES
1. Sinha P. Magal and Jeffery Word, Essentials of Business Process and Information System,
Wiley India, 2012
2. Jagan Nathan Vaman, ERP in Practice, Tata McGraw-Hill, 2008
3. Alexis Leon, Enterprise Resource Planning, second edition, Tata McGraw-Hill, 2008.
4. Mahadeo Jaiswal and Ganesh Vanapalli, ERP Macmillan India, 2009
5. Vinod Kumar Grag and N.K. Venkitakrishnan, ERP- Concepts and Practice, Prentice Hall of
India, 2006.
6. Summer, ERP, Pearson Education, 2008

BA7302


References: 1. Gido and Clements, Successful Project Management, Second Edition, Thomson Learning, 2003. 2. Harvey Maylor, Project Management, Third Edition, Pearson Education, 2006.
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