Service Process Improvement: Improving the Order to Cash Process
Summer Internship Report
On
SERVICE PROCESS IMPROVEMENT: IMPROVING THE ORDER TO CASH PROCESS
By
Anirudh Subramaniam
A0101910336
MBA Class of 2012
Under the Supervision of
Mr. Shyamsunder Pal
Professor
Department of Operations & Decision Science
In Partial Fulfillment of Award of Master of Business Administration
AMITY BUSINESS SCHOOL
AMITY UNIVERSITY UTTAR PRADESH
SECTOR 125, NOIDA - 201303, UTTAR PRADESH, INDIA
2011
DECLARATION
I, Anirudh Subramaniam student of Masters of Business Administration from Amity Business School, Amity University Uttar Pradesh hereby declare that I have completed Summer Internship on
“Service Process Improvement: Improving the order to cash process” as part of the course requirement.
I further declare that the information presented in this project is true and original to the best of my knowledge.
Date: Anirudh Subramaniam
Enroll. No: A0101910336
Place: Noida MBA Class of 2012
CERTIFICATE
I Mr. Shyamsunder Pal hereby certify that Anirudh Subramaniam student of Masters of Business Administration at Amity Business School, Amity University Uttar Pradesh has completed the Project Report on “Service Process Improvement: Improving the order to cash process at Tata Teleservices Ltd.”, under my guidance.
Mr. Shyamsunder Pal
Professor
Department of Operations and Decision Making
Acknowledgement
My indebtedness and gratitude to the many individuals who have helped shape this thesis in its present form cannot be adequately conveyed in a few sentences. Yet I must record my immense gratitude to the brains and hands that worked overtime to support my efforts in the summer project “Service Process Improvement: Improving the order to cash process”.
I express my sincere
On
SERVICE PROCESS IMPROVEMENT: IMPROVING THE ORDER TO CASH PROCESS
By
Anirudh Subramaniam
A0101910336
MBA Class of 2012
Under the Supervision of
Mr. Shyamsunder Pal
Professor
Department of Operations & Decision Science
In Partial Fulfillment of Award of Master of Business Administration
AMITY BUSINESS SCHOOL
AMITY UNIVERSITY UTTAR PRADESH
SECTOR 125, NOIDA - 201303, UTTAR PRADESH, INDIA
2011
DECLARATION
I, Anirudh Subramaniam student of Masters of Business Administration from Amity Business School, Amity University Uttar Pradesh hereby declare that I have completed Summer Internship on
“Service Process Improvement: Improving the order to cash process” as part of the course requirement.
I further declare that the information presented in this project is true and original to the best of my knowledge.
Date: Anirudh Subramaniam
Enroll. No: A0101910336
Place: Noida MBA Class of 2012
CERTIFICATE
I Mr. Shyamsunder Pal hereby certify that Anirudh Subramaniam student of Masters of Business Administration at Amity Business School, Amity University Uttar Pradesh has completed the Project Report on “Service Process Improvement: Improving the order to cash process at Tata Teleservices Ltd.”, under my guidance.
Mr. Shyamsunder Pal
Professor
Department of Operations and Decision Making
Acknowledgement
My indebtedness and gratitude to the many individuals who have helped shape this thesis in its present form cannot be adequately conveyed in a few sentences. Yet I must record my immense gratitude to the brains and hands that worked overtime to support my efforts in the summer project “Service Process Improvement: Improving the order to cash process”.
I express my sincere
References: 1. "India is one of the world 's fastest growing and biggest mobile phone markets" (stm). BBC News. 2010-04-07. Retrieved 7 April 2010. 3. "Telecom companies revive value of the Indian paisa" (doc). Economic Times. 2010-05-18. Retrieved 18 May 2010. 4. Telecom Regulatory Authority of India (13 June 2011). "Highlights of Telecom Subscription Data as on 30th April 2011" (PDF). Press release. Retrieved 13 June 2011. 8. "India to have 'billion plus ' mobile users by 2015: executive" (cms). Economic Times. 2009-11-18. Retrieved 18 November 2009.