Service Strategies of Banks
University Of Mandalay
Master Of Business Administration
MBA Programme Internship Report On ASIA GREEN DEVELOPMENT BANK LTD.
Submitted by Ma May Zun Oo 1MBA - 72
Content Page No. Acknowledgement - I. Introduction to Banking 1.1 Introduction 1 II. Organization Overview 2 2.1 Background history of AGD Bank Ltd., 2 2.2 Business Model 2 2.3 Motto 2 2.4 Location 2 2.4 Organization chart of AGD Bank Ltd. 3 III. Banking Services and products 4 3.1 Accepting Deposits 4 3.2 Lending Loans 4 3.3 Remitting Money 5 3.4 Other customer services 5,6 IV. Analysis of Departments at AGD Bank (Mandalay Branch) 7 4.1 Saving/current Department 7-10 4.2 Remittance Department 11 4.3 Loan Department 12 4.4 Administration Department 13 4.5 Cash Department 14,15 4.6 Domestic Department 16 V. Situational Analysis 17 VI-Suggestion 18 VII.The internship Program 19
Acknowledgement
Firstly I gratefully acknowledge Professor Daw Kyi Kyi Swe, Program Director of MBA, who gave me the chance to do my internship at Asia Green Development Bank Ltd., (AGD). Managing director of AGD, U Ye Min Oo, also deserved special thanks for allowing me to do internship in his organization. Besides, there are many people who supported me in formulation of this report and without the support of them I could never be able to complete this report successfully. In this respect, I would like to give my gratitude to a very important person U Bo Htay , Branch Manager, who shared his knowledge and experiences and kindly helped us during the whole internship at AGD Bank Ltd.,
Finally I want to express special thanks to the qualified staff members of AGD Bank Limited, who cooperated with me with their guidance at each step of my internship. They have provided me a lot of important information and knowledge about the banking operations in a very short period of time.
Master Of Business Administration
MBA Programme Internship Report On ASIA GREEN DEVELOPMENT BANK LTD.
Submitted by Ma May Zun Oo 1MBA - 72
Content Page No. Acknowledgement - I. Introduction to Banking 1.1 Introduction 1 II. Organization Overview 2 2.1 Background history of AGD Bank Ltd., 2 2.2 Business Model 2 2.3 Motto 2 2.4 Location 2 2.4 Organization chart of AGD Bank Ltd. 3 III. Banking Services and products 4 3.1 Accepting Deposits 4 3.2 Lending Loans 4 3.3 Remitting Money 5 3.4 Other customer services 5,6 IV. Analysis of Departments at AGD Bank (Mandalay Branch) 7 4.1 Saving/current Department 7-10 4.2 Remittance Department 11 4.3 Loan Department 12 4.4 Administration Department 13 4.5 Cash Department 14,15 4.6 Domestic Department 16 V. Situational Analysis 17 VI-Suggestion 18 VII.The internship Program 19
Acknowledgement
Firstly I gratefully acknowledge Professor Daw Kyi Kyi Swe, Program Director of MBA, who gave me the chance to do my internship at Asia Green Development Bank Ltd., (AGD). Managing director of AGD, U Ye Min Oo, also deserved special thanks for allowing me to do internship in his organization. Besides, there are many people who supported me in formulation of this report and without the support of them I could never be able to complete this report successfully. In this respect, I would like to give my gratitude to a very important person U Bo Htay , Branch Manager, who shared his knowledge and experiences and kindly helped us during the whole internship at AGD Bank Ltd.,
Finally I want to express special thanks to the qualified staff members of AGD Bank Limited, who cooperated with me with their guidance at each step of my internship. They have provided me a lot of important information and knowledge about the banking operations in a very short period of time.