Services mark assignment
Question 1:
Advances in information technology impacted and transformed the service landscape in a significant way. The impact of information technology on the banking industry is quite remarkable and banking is now easier than ever to say the least. There are 5 advances in information technology that have greatly impacted and helped to transform banks, such as FNB.
The first advance is the rapid growth of the Internet. Value can now be easily provided to customers through services that gather raw data and then transform it into valuable information for customers. FNB clients can now easily go on the FNB website and find all the information they are looking for with regards to their specific queries. This helps the customer to avoid standing in a long queue at the bank just to ask a simple question. It is important to remember that the website must be updated regularly if the relevant information were to change.
The second advance is compact mobile equipment. This can be in the form of tablets or mobile phones that have access to the internet and sophisticated internet services almost anywhere in the world. FNB was the first African bank to make use of a banking app that enables customers to do all their banking through their mobile phones or tablets. This is massive step forward for FNB in relation to customer satisfaction, but it is important to remember that there will be a very large expense on this app in order to keep it secure and functioning well at all times.
The third advance is wireless networking. A lot of locations have wireless hotspots where customers can access the internet for free or at a given price. For FNB to stay ahead of consumers they had to install wireless internet at almost all their branches to make sure that they maintain customer satisfaction. This is a big expense for FNB, but they had to step up to the plate to make sure that their customers don’t switch to other banks in search of wireless networking services.
The
Advances in information technology impacted and transformed the service landscape in a significant way. The impact of information technology on the banking industry is quite remarkable and banking is now easier than ever to say the least. There are 5 advances in information technology that have greatly impacted and helped to transform banks, such as FNB.
The first advance is the rapid growth of the Internet. Value can now be easily provided to customers through services that gather raw data and then transform it into valuable information for customers. FNB clients can now easily go on the FNB website and find all the information they are looking for with regards to their specific queries. This helps the customer to avoid standing in a long queue at the bank just to ask a simple question. It is important to remember that the website must be updated regularly if the relevant information were to change.
The second advance is compact mobile equipment. This can be in the form of tablets or mobile phones that have access to the internet and sophisticated internet services almost anywhere in the world. FNB was the first African bank to make use of a banking app that enables customers to do all their banking through their mobile phones or tablets. This is massive step forward for FNB in relation to customer satisfaction, but it is important to remember that there will be a very large expense on this app in order to keep it secure and functioning well at all times.
The third advance is wireless networking. A lot of locations have wireless hotspots where customers can access the internet for free or at a given price. For FNB to stay ahead of consumers they had to install wireless internet at almost all their branches to make sure that they maintain customer satisfaction. This is a big expense for FNB, but they had to step up to the plate to make sure that their customers don’t switch to other banks in search of wireless networking services.
The
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