Shc 31
Promote Communication in Health, Social care
UNIT SHC 31
1. Identify the different reasons people communicate
Communication can be in the way of telephone, written notes, email alerts, text messages and vocal
People communicate for many reasons, but I guess the main reasons are to get what we want, to refuse things we don’t, to give information or to find information and importantly to interact socially. We communicate to show pain, to show our emotions and express our feelings. We can communicate through speaking, touching, facial expressions and body movements. Through communication we build relationships.
2. Explain how communication affects relationships in the work setting
Through communications, relationships are formed whether it is personal or work related, communication builds trust and through trust in each other, the work is easier to do. It is important to have good communication skills in a work setting so that important information can be passed between you.
If people don't communicate well they limit their ability to get on and, at the extreme, can create conflict. Positive communication skills like listening, open-ended questions, calm tone of voice and "I" statements help bring people together because they are behaviours, that lead to creating relationships. Workplace relationships also become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same.
The Tuckman’s Stages of group Interaction is, forming -storming – norming – performing
The first stage, forming, is the stage were teams are forming, just meeting and getting to know each other, serious issues are avoided and focus is on the who does this and that, how often they should meet, who’s going to do what etc. Everyone at this stage is working as individuals and not as a team.
Storming is where team members bring their own ideas into discussion so that now team members can discuss or even criticise and
UNIT SHC 31
1. Identify the different reasons people communicate
Communication can be in the way of telephone, written notes, email alerts, text messages and vocal
People communicate for many reasons, but I guess the main reasons are to get what we want, to refuse things we don’t, to give information or to find information and importantly to interact socially. We communicate to show pain, to show our emotions and express our feelings. We can communicate through speaking, touching, facial expressions and body movements. Through communication we build relationships.
2. Explain how communication affects relationships in the work setting
Through communications, relationships are formed whether it is personal or work related, communication builds trust and through trust in each other, the work is easier to do. It is important to have good communication skills in a work setting so that important information can be passed between you.
If people don't communicate well they limit their ability to get on and, at the extreme, can create conflict. Positive communication skills like listening, open-ended questions, calm tone of voice and "I" statements help bring people together because they are behaviours, that lead to creating relationships. Workplace relationships also become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same.
The Tuckman’s Stages of group Interaction is, forming -storming – norming – performing
The first stage, forming, is the stage were teams are forming, just meeting and getting to know each other, serious issues are avoided and focus is on the who does this and that, how often they should meet, who’s going to do what etc. Everyone at this stage is working as individuals and not as a team.
Storming is where team members bring their own ideas into discussion so that now team members can discuss or even criticise and