Performance Criteria pc[1.1]Explain what it means to have a duty of care in own work role. pc[1.2]Explain how duty of care contributes to the safeguarding or protection of individuals.
[SHC34.2] Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care.
Performance Criteria pc[2.1]Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights. pc[2.2]Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care. pc[2.3]Explain where to get additional support and advice about conflicts and dilemmas.
[SHC34.3] Know how to respond to complaints.
Performance Criteria pc[3.1]Describe how to respond to complaints. pc[3.2]Explain the main points of agreed procedures for handling complaints.
Answers:
1.1 A duty of care is a legal obligation imposed on an individual requiring that they adhere to a standard of reasonable care while performing any acts that could foreseeable harm others. A definition from Wikipedia. Examples how we do this in my setting. Within our setting we carry out daily Risk assessment sheet to ensure that the environment inside and outside is safe before the morning session starts. We have daily cleaning rotas to ensure the session is clean and we are stopping the spread of infection. Ensuring that staff has been trained in first Aid and that we have the right equipment. To complete accident forms when an accident occurs and getting the parent/carer to sign to say there have been made aware. Body forms to indicate if a child comes in from home and the parent/carer tells us of a mark on the child or a member of staff notices a mark on them the form is then signed by the parent/carer at the end of the session. 1.2 Assess risk by ensuring risk assessments are been carried out within a setting to make sure all