Preview

shouldice case study

Satisfactory Essays
Open Document
Open Document
384 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
shouldice case study
Case Study 1: Shouldice Hospital Limited

1. What has the leadership of Shouldice been excellent at?

Shouldice leadership has been able to develop one of its surgical service lines, inguinal hernia repair, to an “internationally-recognized” brand. This has allowed Shouldice to dominate the market share and create a demand for its specialized services resulting in financial stability.
The creation of this brand also has a strong influence with how the organization functions and how it is perceived. Levey (n.d.) reveals why branding creates organizational value. Levey expresses that “from a marketing or consumer perspective, it is the promise and delivery of an experience.”

Shouldice leadership has also created an organizational culture that provides employees a sense of purpose, motivation, and opportunity to enhance their skills.

Levey (n.d.) adds that a “brand is the greatest asset for uniting employees around a singular culture and mission.”

1. What has the leadership of Shouldice been excellent at?

Shouldice leadership has been able to develop one of its surgical service lines, inguinal hernia repair, to an “internationally-recognized” brand. This has allowed Shouldice to dominate the market share and create a demand for its specialized services resulting in financial stability.
The creation of this brand also has a strong influence with how the organization functions and how it is perceived. Levey (n.d.) reveals why branding creates organizational value. Levey expresses that “from a marketing or consumer perspective, it is the promise and delivery of an experience.”

Shouldice leadership has also created an organizational culture that provides employees a sense of purpose, motivation, and opportunity to enhance their skills.

Levey (n.d.) adds that a “brand is the greatest asset for uniting employees around a singular culture and mission.”

2. How can they leverage



References: Levey, G. (n.d.). Today’s reality for hospitals: Brand is the new must have. InterbrandHealth. Retrieved from http://www.brandchannel.com/images/ papers/535_Todays_Reality_for_Hospitals_Final.pdf

You May Also Find These Documents Helpful

  • Powerful Essays

    I realized the importance of a brand and the brand experience to the value creation process as perceived by stakeholders. I realized that some decisions benefit multiple primary stakeholders (customers and investors in the case of biodiesel and store growth) while those same decisions negatively influence other stakeholders (the decision to purchase biodiesel may result in more corn growth and alternative crop shortages). It is interesting how a single decision can influence so many parties, but it is the role of the firm to weigh these decisions and maximize its value creation and…

    • 1598 Words
    • 7 Pages
    Powerful Essays
  • Powerful Essays

    Disney's Branding Approach

    • 3513 Words
    • 15 Pages

    Assuming that we are clear on the importance of brands in value generation for an organisation and its stakeholders including consumers it is then of crucial importance to understand how organisations manage their branding processes and if there is any room for improvement.…

    • 3513 Words
    • 15 Pages
    Powerful Essays
  • Satisfactory Essays

    When Campbell and Bailyn’s Boston Office made the decision to restructure their organization and place a new emphasis on specialization, the business and employees faced multiple challenges during the process. Although communication problems were evidenced in the scenario, I was also concerned with the lack of buy-in by the employees within the organization. According to a recent writing in Bloomberg’s Business Week, employees are an important factor in determining how customers perceive the company’s brand. For this reason, companies should do more to nurture the company’s culture through internal branding efforts. In addition, when employers consider a company’s brand, they think in terms of marketing departments, advertising, and publications.…

    • 302 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Shouldice Case Study

    • 725 Words
    • 3 Pages

    Shouldice Hospital Ltd. is a unique clinic located in Toronto Canada that specializes in external abdominal hernias. Open since 1945, the clinic that is more like a country club uses a method developed by Dr. Earle Shouldice that encourages a different procedure than used by most hospitals. The Shouldice Method reinforces the abdomen walls and requires only a sleeping pill with a local anesthetic which results in immediate patient ambulation and rapid recovery. There is an entire gamut of reasons why this clinic has been so successful in serving patients with higher quality service at a lower cost. A few of them include that (1) before the patient even makes an appointment they know they will be receiving a low risk and low recurrence procedure, (2) most patients come referred by previous patients reducing advertising costs, (3) the staff is relieved from "disagreeable" work meaning less laundry/housekeeping, (4) and doctors work normal hours Monday through Friday keeping them satisfied and not overworked, and also payroll and overtime down to a minimum. Shouldice accomplishes this by also (5) minimizing patient needs for physical assistance allowing for a lower nurse-to-patient ratio, (6) paying no more than $30,000 per operating room due to less anesthetic equipment, (7) offering free annual check-ups therefore investing in customer satisfaction, (8) having a market strategy that builds patient and employee loyalty (7) operating as a "focused factory" giving them a competitive edge, (8) by encouraging no top-down hierarchy but rather the mingling/socializing from the patients to the nurses to the kitchen staff and (9) having staff that are extremely involved with counseling and positive interactions with the patients.…

    • 725 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    Shouldice Food Fight

    • 2067 Words
    • 9 Pages

    Shouldice hospital has been the best service provider for treating hernias and been in demand since a long time. However, due to the limited capacity of 89 beds the hospital is not able to meet the market demand which is causing it to lose its market share and success. The main constraints mentioned in this case study are the number of beds in the hospital for patients and the number of surgeons to operate. In order to remove the above two limitations, Shouldice hospital should come up with a single solution that can help them to expand their facility without losing the current service…

    • 2067 Words
    • 9 Pages
    Powerful Essays
  • Better Essays

    Shouldice case

    • 1030 Words
    • 5 Pages

    Shouldice hospital is a leader in treating patients who suffer from Hernia. Shouldice achieved outstanding performance and reputation through its distinguished services to customers in terms of cost, quality, delivery and flexibility…

    • 1030 Words
    • 5 Pages
    Better Essays
  • Satisfactory Essays

    Branding of the company’s values is essential to the company’s success. The goal should be known not for “who” they are, but “what“they are willing to do in the interest of the…

    • 271 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Organizational Branding

    • 2382 Words
    • 10 Pages

    * In a brand-centered business, your brand is a power tool that motivates your people, defines…

    • 2382 Words
    • 10 Pages
    Satisfactory Essays
  • Powerful Essays

    Shouldice Hospital Limited

    • 3555 Words
    • 15 Pages

    The Shouldice Hospital is a successful organization and admired by most of the people who had relation with it or who have heard of it. Moreover, some of the hospitals and surgeons take benefit of the Shouldice method in their advertisement although they hardly perform it perfectly. This leads the hospital to become notorious. Shouldice is operating at its "best operating level" for a service company with limited flexibility in its plant, a specialized work force but are failing to meet all the demand for its chosen market niche. Adding additional capacity to meet the unmet market need may upset the existing work force and lower service quality. Failing to meet the market demand may invite competition that could eventually cause Shouldice to lose market share and end up with excess capacity.…

    • 3555 Words
    • 15 Pages
    Powerful Essays
  • Powerful Essays

    Leadership team must have the ability to motivate employees to achieve superior goals. Managers must use their leadership skills in new ways in order to help lead employees into building modern ideas for the betterment of the organization. These new innovative ideas will help the employees and management determine new and most important procedures that could develop their business’s infrastructure. Structure and Culture Communication are both a contributory…

    • 2237 Words
    • 9 Pages
    Powerful Essays
  • Powerful Essays

    Shouldice Hospital

    • 1880 Words
    • 8 Pages

    The Shouldice Hospital case demonstrates an excellent example of a well-developed, focused service delivery system. Shouldice has been remarkably successful in its ability to not only provide its patients with a quick, quality and low cost surgery but also providing an unforgettable experience and comfortable environment to all of its patients. Shouldice Hospital success is due to a number of factors ranging from their warm environment to their surgery techniques.…

    • 1880 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    Shouldice Hospital

    • 1572 Words
    • 7 Pages

    Shouldice Hospital, set up in 1945 by Dr. Earl Shouldice, is located near Toronto. It follows the business model of focus on a single standardised service for a narrow target of consumers, rather than to provide customised solution (as in a general clinic or hospital). It focuses on providing quick, convenient, and reliable cure for external types of abdominal hernias. The Hospital uses its own technique, called the Shouldice Method. It is famous for a relatively short post-operative recovery period.…

    • 1572 Words
    • 7 Pages
    Good Essays
  • Good Essays

    1. Executive Summary Shouldice hospital is a specialized hospital in the repair of external abdominal hernias in Canada. The hospital was established by Dr. Shouldice the founder of a new and superior…

    • 3414 Words
    • 9 Pages
    Good Essays
  • Satisfactory Essays

    Surrogate Branding

    • 675 Words
    • 3 Pages

    Brands perhaps are the most valuable assets an organization can have. Brands create an image for themselves through the constant attention and nurture given to them by the organization. Over a period of time some of the brands become the bread winners for the organizations. Any damage to the reputation of these brands can really change the scenario for the organization.…

    • 675 Words
    • 3 Pages
    Satisfactory Essays
  • Satisfactory Essays

    introduce apple company

    • 466 Words
    • 2 Pages

    In the book "Visionary Companies", co-authored by two Americans Jerry Porras and Jim Collins writes about the 18 most successful companies in the world 100 years ago, may find common ground to bring outstanding success for the this great brand: they never change their brand philosophy throughout the development stage. The strategy may change, mission and vision can adjust. But brand philosophy is not.…

    • 466 Words
    • 2 Pages
    Satisfactory Essays

Related Topics