Preview

Significance of Emotional Intelligence at Work Place

Powerful Essays
Open Document
Open Document
7194 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Significance of Emotional Intelligence at Work Place
Significance of Emotional Intelligence at Work Place
Some argue that EQ is more important in the work place than IQ. In the work place, there are constant interactions which are occurring among the people who work there. While some of these interactions are positive, others are negative.
The key aspect, managers and company leaders must understand is that over time, each of these interactions will have a positive or negative effect on the company as a whole.
The effect that these interactions have on the company will also have an effect on the company 's ability to remain competitive in its given market or industry. Having said that, the key fact that must be considered in order to make these interactions more positive is emotional intelligence. Humans are emotional creatures, and this is the first key towards understanding EI.
In the past, companies and educational institutions paid an undue amount of attention to one 's IQ, or their general intelligence quotient. While IQ is important to some extent, few corporations take the time to measure one 's emotional intelligence.
EI is equal or greater in importance to IQ simply because people who work for organizations must be expected to get along with the people they work with. If they are managers, they must be effective in working with and managing the employees.
It means little for a person to have an IQ of 180 if they cannot relate to anyone, they do not put anyone at ease, they 're not composed, and they 're not calm during a crisis.
Effective management has become a critical issue in the 21st century. One reason for this is because we live in a day and age where more corporations are downsizing in order to compete on the international playing field.
The United States, once one of the most powerful manufacturing countries in the world, is now being transformed in an economy that is service based, and what this means is that interpersonal relationships must be emphasized above all else.
Relationships



References: Bar-On, R. (1997). Bar-On Emotional Quotient Inventory: User 's manual . Toronto: Multi-Health Systems. Barsade, S. (1998). The ripple effect: Emotional contagion in groups (Working paper ). New Haven, CT: Yale University School of Management. Barsade, S., & Gibson, D. E. (1998). Group emotion: A view from the top and bottom. In D. G. e. al. (Ed.), Research on managing groups and teams. Greenwich, CT: JAI Press. Boyatzis, R. E. (1994). Stimulating self-directed learning through the Managerial Assessment and Development Course. Journal of Management Education, 18(3), 304-323. Bray, D. W. (1976). The Assessment Center Method. In R. L. Craig (Ed.), Training and Development Handbook. New York: McGraw-Hill. Davies, M., Stankov, L., & Roberts, R. D. (1998). Emotional intelligence: In search of an elusive construct. Journal of Personality and Social Psychology, 75, 989-1015. Feist, G. J., & Barron, F. (1996, June). Emotional intelligence and academic intelligence in career and life success. Paper presented at the Annual Convention of the American Psychological Society, San Francisco, CA. Fleishman, E., & Harris, E. F. (1962). Patterns of leadership behavior related to employee grievances and turnover. Personnel Psychology, 15, 43-56. Gardner, H. (1983). Frames of mind. New York: Basic Books. Goleman, D. (1995). Emotional intelligence. New York: Bantam. Goleman, D. (1998). Working with emotional intelligence. New York: Bantam. Hemphill, J. K. (1959). Job description for executives. Harvard Business Review, 37(5), 55-67. Hunter, J. E., & Hunter, R. F. (1984). Validity and utility of alternative predictors of job performance. Psychological Bulletin, 76(1), 72-93. Lusch, R. F., & Serpkenci, R. R. (1990). Personal differences, job tension, job outcomes, and store performance: A study of retail managers. Journal of Marketing, 54(1), 85-101. Malouff, J., & Schutte, N. S. (1998, August). Emotional intelligence scale scores predict counselor performance. Paper presented at the Annual Convention of the American Psychological Society, Washington, DC. Mayer, J. D., Caruso, D., & Salovey, P. (1998a). The multifactor emotional intelligence scale . Unpublished report available from the authors. Mayer, J. D., Salovey, P., & Caruso, D. (1998b). Competing models of emotional intelligence. In R. J. Sternberg (Ed.), Handbook of human intelligence (2nd ed., ). New York: Cambridge University Press. McClelland, D. C. (1973). Testing for competence rather than intelligence. American Psychologist, 28(1), 1-14. Murray, H. A. (1938). Explorations in personality. New York: Oxford University press. Office of Strategic Services Assessment Staff. (1948). Assessment of men. New York: Rinehart. Orioli, E. M., Jones, T., & Trocki, K. H. (1999). EQ Map technical manual. San Francisco, CA: Q-Metrics. Pilling, B. K., & Eroglu, S. (1994). An empirical examination of the impact of salesperson empathy and professionalism and merchandise salability on retail buyer 's evaluations. Journal of Personal Selling and Sales Management, 14(1), 55-58. Rosenthal, R. (1977). The PONS Test: Measuring sensitivity to nonverbal cues. In P. McReynolds (Ed.), Advances in psychological assessment. San Francisco, CA: Jossey-Bass. Salovey, P., Bedell, B., Detweiler, J. B., & Mayer, J. D. (1999). Coping intelligently: Emotional intelligence and the coping process. In C. R. Snyder (Ed.), Coping: The psychology of what works (pp. 141-164). New York: Oxford University press. Salovey, P., & Mayer, J. (1990). Emotional intelligence. Imagination, cognition, and personality, 9(3), 185-211. Schulman, P. (1995). Explanatory style and achievement in school and work. In G. Buchanan & M. E. P. Seligman (Eds.), Explanatory style. Hillsdale, NJ: Lawrence Erlbaum. Schutte, N. S., Malouff, J. M., Hall, L. E., Haggerty, D. J., Cooper, J. T., Golden, C. J., & Dornheim, L. (1998). Development and validation of a measure of emotional intelligence. Personality and Individual Differences, 25, 167-177. Shoda, Y., Mischel, W., & Peake, P. K. (1990). Predicting adolescent cognitive and self-regulatory competencies from preschool delay of gratification: Identifying diagnostic conditions. Developmental Psychology, 26(6), 978-986. Snarey, J. R., & Vaillant, G. E. (1985). How lower- and working-class youth become middle-class adults: The association between ego defense mechanisms and upward social mobility. Child Development, 56(4), 899-910. Sternberg, R. (1996). Successful intelligence. New York: Simon & Schuster. Thorndike, R. L., & Stein, S. (1937). An evaluation of the attempts to measure social intelligence. Psychological Bulletin, 34, 275-284. Thornton, G. C. I., & Byham, W. C. (1982). Assessment centers and managerial performance. New York: Academic Press. Wechsler, D. (1940). Nonintellective factors in general intelligence. Psychological Bulletin, 37, 444-445. Wechsler, D. (1958). The measurement and appraisal of adult intelligence. (4th ed.). Baltimore, MD: The Williams & Wilkins Company.

You May Also Find These Documents Helpful

  • Powerful Essays

    Mgmt1001 Assignment 1

    • 2044 Words
    • 9 Pages

    Ziedner, M., Matthews, G. & Roberts, R.D., 2004. Emotional Intelligence in the Workplace: A Critical…

    • 2044 Words
    • 9 Pages
    Powerful Essays
  • Better Essays

    In the late 80's, an anthropologist by the name of Philippe Bourgois sought the answers to questions and theories that transpires in our minds and permeates through society. Subjects involving racial marginalization within inner city culture and the dynamics of the underground economy are examined through his participant-observation of El Barrio in East Harlem NYC.…

    • 969 Words
    • 4 Pages
    Better Essays
  • Better Essays

    Americans enjoy more personal freedoms than any country in the world, but, since the attacks on the “World Trade Center” and the “Pentagon” on 9-11-2011, and the subsequent passing of the “Patriot Act”, the American way of life has been forever changed, and a lot of the personal, private freedoms Americans enjoy are gone. The text in the center of the art piece sets the tone. It forces the viewer to ask themselves the question. Are we really free?…

    • 1399 Words
    • 6 Pages
    Better Essays
  • Satisfactory Essays

    Nt1310 Unit 1 Term Paper

    • 4989 Words
    • 20 Pages

    Today, it is generally believed that procuring academic results are not only primarily determined by higher intelligence but also by the higher emotional intelligence of students. Research has demonstrated that an individual‘s emotional intelligence is often a more accurate predictor of success than the individual‘s IQ. No matter how intellectually intelligent someone is, their success is still governed by how well they communicate their ideas and interact with their peers. Emotional Intelligence has been found a reliable predictor of academic achievement than general…

    • 4989 Words
    • 20 Pages
    Satisfactory Essays
  • Good Essays

    http://www.businessballs.com/eq.htm - Where I received information I quoted about the emotional intelligence theory. Accessed the source 28/01/2014.…

    • 712 Words
    • 3 Pages
    Good Essays
  • Best Essays

    Schmidt, F.L. and Hunter, J.E. (1998). The validity and utility of selection methods in personnel…

    • 4173 Words
    • 16 Pages
    Best Essays
  • Satisfactory Essays

    The concept of “Emotional Intelligence” would be best be described in the following manner; The productive use of critical thinking and problem solving skills, Strategies that helps us to keep the critical thinking brain engaged and the amygdale quiet.…

    • 419 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Stough, C., Saklofske, D. H., & Parker, J. D. (n.d.). Assessing Emotional Intelligence. Retrieved from Assessing Emotional Intelligence: http://www.springer.com/psychology/personality+%26+social+psychology/book/978-0-387-88369-4…

    • 2807 Words
    • 12 Pages
    Powerful Essays
  • Satisfactory Essays

    Work report

    • 2064 Words
    • 9 Pages

    This report, entitled “Professional Skills: Emotional Intelligence” was prepared as my 1B Work Report for PD2: Critical Reflection and Report Writing. This is my first work term report. The purpose of this report is to determine key emotional intelligence characteristics that define successful sales representatives at CIBC, as well as analysis on my emotional intelligence skills and how to improve them to better my academic, professional, and social performance.…

    • 2064 Words
    • 9 Pages
    Satisfactory Essays
  • Powerful Essays

    Emotional Intelligence

    • 2327 Words
    • 6 Pages

    Emotional intelligence is defined in our book as "the composite set of capabilities that enable a person to manage himself or herself and others" (Goleman, 1995, 1998)…

    • 2327 Words
    • 6 Pages
    Powerful Essays
  • Best Essays

    THERAPEUTIC RELATIONSHIP

    • 2921 Words
    • 12 Pages

    Matthews G., Roberts R. D., & Zeidner M. (2004) " Seven Myths About Emotional Intelligence". Psychological Inquiry, 15(3), 179-196.…

    • 2921 Words
    • 12 Pages
    Best Essays
  • Better Essays

    Daniel Goleman and Richard Boyatzis designed the Emotional Competence Inventory (ECI) to assess competencies and positive social behavior. Very little assessments of reliability have been conducted on this theory. Therefore, the scale does not deserve serious consideration until experimental studies are conducted. The second measurement is the Emotional Quotient- Inventory (EQ-I) which was developed by Reuven Bar-On in 2005. EQ-I is a self-report measure that yields an overall Emotional Quotient score on five composite scales: intrapersonal, interpersonal, adaptability, general mood, and stress management. However, each of the five composite scales cannot be conceptually related to EI. Due to this matter, the theory behind this measure is vague. The third type of measurement instrument is the Mayor, Salovey, Caruso, Emotional Intelligence Test (MSCEIT). This model measures the ability of EI and shows patterns of correlations that are similar to those of known intelligence. Evidence has been presented and argued convincingly throughout the literature that EI meets the standards for an intelligence test as a result of the criteria of the MSCEIT. The MSCEIT was developed using rigorous test-developed procedures. Compared with ability-based EI measures, self-report measures such as the ECI and the EQ-I are likely to receive less attention than the…

    • 2160 Words
    • 9 Pages
    Better Essays
  • Good Essays

    Intelligent Response Paper

    • 3242 Words
    • 13 Pages

    Alexander examines the reasons why emotional intelligence is a lucrative topic. She emphasizes that emotional intelligence is used for selfish reasons and that bosses use emotional intelligence to manipulate their…

    • 3242 Words
    • 13 Pages
    Good Essays
  • Good Essays

    An individual’s behavior is not a random act. Despite what form, motivation is behind all behavior. “To be motivated means to be induced or moved into action or thought by either the push of a motive or the pull of an incentive” (Deckers, 2010). One simply does not behave without reason. When examining a criminal’s behavior, the criminals motive is tried to be found. A motive is something inside an individual that pushes such individual towards a desire. This desire is the incentive. “An incentive is the anticipated reward or aversive event available in the environment” (Deckers, 2010). Thirst is a motive for drinking. A high school diploma or a bachelor’s degree is the incentive for attending classes. Sometimes motives and incentives are mistaken for the other although motives and incentives are the causes of the individual’s behavior, psychological energy or physical energy is necessary actually to power behavior or thought. Knowledge and competence are also necessary if behavior is to occur (Deckers, 2010).…

    • 738 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Emotional Literacy

    • 3382 Words
    • 14 Pages

    The term emotional intelligence came into common usage following the success in the 1990s of Daniel Goleman’s book, Emotional Intelligence; why it can matter more than IQ. Goleman pointed out that ‘success’ in life depends not only on our IQ as measured by our literacy and numeracy skills but, more importantly, on how well we know our own emotional make-up, manage our emotional responses and react to the emotional responses of others.…

    • 3382 Words
    • 14 Pages
    Powerful Essays