Simulation

A. The simulation model

B. The number of patients treated every week and the waiting time for each patient

| Number of patients treated | Waiting time for each patient (Min) | Outpatient department | 39 | 2465 | Inpatient department | 542 | 3616 |

C. Some changes in the resource levels I. Each shift includes 2 admission secretaries

| Number of patients treated | Waiting time for each patient (Min) | Outpatient department | 39 | 2515 | Inpatient department | 544 | 3602 |

II. Each shift includes 4 nurses

| Number of patients treated | Waiting time for each patient (Min) | Outpatient department | 39 | 2465 | Inpatient department | 542 | 3616 |

III. Each shift includes 10 doctors

| Number of patients treated | Waiting time for each patient (Min) | Outpatient department | 238 | 3358 | Inpatient department | 542 | 3609 |

IV. The number of beds in the “inpatient” department is increased 10

| Number of patients treated | Waiting time for each patient (Min) | Outpatient department | 39 | 2465 | Inpatient department | 542 | 3616 |

V. All these changes are implemented at the same time.

| Number of patients treated | Waiting time for each patient (Min) | Outpatient department | 20 | 1234 | Inpatient department | 1107 | 664 |

D. The new simulation model including new information

E. The number of patients treated every week and the waiting time for each patient

| Number of patients treated | Waiting time for each patient (Min) | Outpatient department | 39 | 2464 | Inpatient department | 435 | 3639 | Intensive treatment | 75 | 4575 |

F. Some changes i. Each shift includes 5 specialized doctors

| Number of patients treated | Waiting time for each patient (Min) | Outpatient department | 39 | 2464 | Inpatient department | 435 | 3639 | Intensive treatment | 75 | 4575 |

ii. The number of intensive care beds is increased to 5

| Number of