What, Why, and How
Years ago, actually decades ago, phone calls were connected manually, by a PBX operator - an actual person. Since automation took the place of live operators, I don’t think most people have given much thought as to how they are actually able to make a phone call. You just pick up your phone, and dial the number, easy breezy. That’s exactly how it should be for the end user.
The past couple of decades have seen a tremendous growth in technology. Phones, phone calls, and how we make them, are no exception - a lot has changed since the days of the PBX operator. Today a lot of phone calls being made are being made over the internet –vs- over traditional phone lines. Just like everything else on the internet, there are protocols in place when it comes to making and receiving phone calls.
SIP trunking is a voice over internet provider (VoIP) service that is based on the Session Initiation Protocol (SIP). A SIP trunk is an unmediated virtual connection between telecommunications systems. “The connection can be made over a line that is used only for SIP trunking, over a dedicated line that carries SIP trunking with other IP traffic, or over the internet on a virtual private network (VPN)”. (Technet.Microsoft.com) SIP trunking allows a residence, or a business, to take their VoIP telephone past their current firewall without needing an IP-PSTN gateway. SIP trunks are capable of doing more than connecting VoIP phone calls. They can also carry multimedia conferences, instant messages, and enhanced 911 emergency calls. If you’ve ever used Skype, or another real time communication services, then you’ve used SIP trunking.
There are many reasons to use SIP trunking. SIP trunking is easy to configure, and the operation, maintenance, and upgrade cost are less expensive. By using SIP trunking in your business, you will be taking a big step towards streamlining your company telecommunications as well as preparing